manual order – add items

  • Resolved momentumrising

    (@momentumrising)


    2 years, 2 months ago

    I create an order manually through the WordPress dashboard -> WooCommerce -> Orders -> New. It lets me create a new order and tie it to an existing customer just fine. However, it doesn’t let me add line items for individual products to the order. It always comes out with a $0.00 price total and zero items attached to the new order. How can I make new orders manually like this in such a way where it will let me choose items to attach to the order? Also, is it possible to enter in a one-off price for the order, meaning if the total of all added items comes to $35.00, can I make the price $5.00 for just this one order? I want to be able to manually send out invoices and have any orders attached saved to the system in one step.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ilia .a11n

    (@iliadio)

    Hi there,

    Thank you for reaching out!

    To add items to a manually created order, you can follow the steps outlined in this section of our docs.

    In short, it is necessary to click on the ‘Add items’ button and then select ‘Add products’.

    Also, is it possible to enter in a one-off price for the order, meaning if the total of all added items comes to $35.00, can I make the price $5.00 for just this one order?

    Yes – you can edit the order total/product prices as you like.

    Does this help?

    Thread Starter momentumrising

    (@momentumrising)

    Hello,

    Thank you, that does help quite a bit. Taking it a little further, let’s say I add this order and set it to status “pending payment”. Add relevant items and user info. When the customer clicks the link from the email invoice and pays the invoice, is there any way to get the system to automatically mark the order as “complete” if it does not already do so? Also, after testing, it seems it doesn’t send any email notification upon payment and changing order status to complete. It only sent the original email to the admin when the order was first entered. Any plugin or way to have it notify me upon the customer paying the bill?

    Thanks

    Plugin Support Ilia .a11n

    (@iliadio)

    Hi there,

    When the customer clicks the link from the email invoice and pays the invoice, is there any way to get the system to automatically mark the order as “complete” if it does not already do so?

    When an order is paid, it is automatically marked as ‘Processing’ to give the store staff a chance to prepare and ship the order.

    If you’d like to auto-complete all orders, we have this developer-level documentation.

    Also, after testing, it seems it doesn’t send any email notification upon payment and changing order status to complete. It only sent the original email to the admin when the order was first entered. Any plugin or way to have it notify me upon the customer paying the bill?

    By default, WooCommerce sends these e-mails: https://d.pr/i/Km55j1 to admins. When an order is paid, the payment gateway you are using will notify you via their app or e-mail.

    If you’d like to be cc’ed in customer e-mails such as: ‘Processing order’ or ‘Completed order’ you may use a snippet like this: https://www.businessbloomer.com/woocommerce-add-to-cc-bcc-order-email-recipients/

    This is not developed or supported by WooCommerce however, so we can’t assist if you encounter issues.

    Let me know if this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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