Manual Order Creation Not Working After Upgrade to 4.2.6.9.3

Hi sy0001,

Thank you for reporting this issue.

We have recently released LearnPress version 4.2.6.9.4. Could you please update to this latest version and check if the issue with manual order creation is resolved?

If the problem persists after the update, please let us know, and we will investigate further to identify the cause.

Thank you for your cooperation.

Best regards,
Brianvu-tp

After updating to the latest version 4.2.6.9.4, I encountered an issue with manual order creation. I downgraded to version 4.2.6.9.3, but the problem was not resolved. It was only after downgrading to version 4.2.6.9.2 that the issue was finally fixed.

Thank you.

Hi sy0001,

Thank you for your follow-up.

We have successfully created a manual order using LearnPress version 4.2.6.9.4 with the Twenty Twenty-Four theme without encountering any issues, as shown in this screenshot.

To help identify the cause of the problem on your end, please try the following steps:

1. Switch to the default theme:?Activate a default WordPress theme like Twenty Twenty-Four.
2. Disable other plugins:?Deactivate all plugins except LearnPress to check for any conflicts.

If the issue persists, it would be helpful if you could provide screenshots or a video of the process where the error occurs. This will allow us to better understand the situation and provide you with a more accurate solution.

Thank you for your cooperation, and we look forward to resolving this issue for you.

Best regards,
Brianvu-tp

Yes, the course registers correctly in the admin page.

However, the course does not appear on the “My Courses” page for students.

This issue is resolved if I downgrade to version 4.2.6.9.2, even without deactivating other plugins or changing the theme.

Thank you.

Hi sy0001,

Thank you for your follow-up and for providing additional details.

We have tested this issue by creating two new users and generating manual orders. The orders were successfully created and displayed correctly on the admin side, and the users were able to enroll in courses as expected.

Given the complexity of the issue you’re facing, it seems that a more in-depth investigation is needed. We recommend that you create a free support ticket on our dedicated forum with the subject “sy0001 – Manual Order Creation Not Working After Upgrade to 4.2.6.9.3”.

Our team will thoroughly review your concerns and provide you with the most accurate solutions.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
Brianvu-tp

Wow, thank you so much for your diligent and responsible response. The credibility of the LearnPress support team has greatly increased in my eyes.

It seems that everything works fine in your support team environment without needing to downgrade, but in my environment, I need to downgrade for it to function correctly. This leads me to believe that the issue might be on my end.

It will take some time, but I plan to test various conditions in my environment to identify the exact cause. Once I find it, I’ll post an update here to help others who might be using LearnPress.

Once again, I sincerely appreciate your diligent and responsible response.

Thank you very much.

Hi sy0001,

We are delighted to hear that our support has been helpful to you!

If you do identify the cause of the issue on your end, we would greatly appreciate it if you could share the details with us. This information could be valuable to others in the community who might encounter a similar problem.

If you’re satisfied with LearnPress and our support, we would be incredibly grateful if you could leave us a 5-star review. Your positive feedback is a tremendous motivation for us to continue improving, and it means a lot to our team.

Thank you very much for your support, and please feel free to reach out if you need any further assistance.

Best regards,
Brianvu-tp

Hi sy0001,

I hope you’re doing well.

We wanted to follow up with you regarding the issue you reported earlier. Our team has made some adjustments in the latest beta version of LearnPress, which might address the problem you encountered with manual order creation and course visibility on the “My Courses” page.

Please try updating to the beta version from the following link: LearnPress 4.2.7 Beta.

We would greatly appreciate it if you could test this version and let us know if the issue has been resolved in your environment.

Thank you once again for your cooperation and support. We look forward to hearing your feedback.

Best regards,
Brianvu-tp