Manual Order – Unable to add product

Hi @itsheridea,

My client’s site has all the updated plugins installed but recently, the client was unablet to add products when creating manual orders. She got stuck when searching for existing products.

From what I understand, your client is having trouble adding products while setting up manual orders, despite having all the plugins on their website up-to-date. They seem to run into a snag when trying to search for existing products.

Let’s dive into some troubleshooting steps to help resolve this issue.

1. Clear Cache: First off, your client might want to clear their browser cache. Sometimes, the cache can be the culprit. Let’s see if the problem still exists after clearing it.
2. Update WordPress: Make sure that the WordPress version your client is using is the latest one. An outdated version might not play well with WooCommerce.
3. Re-index Products: The search function might be acting up if the products aren’t indexed correctly. You can fix this by hitting the ‘Regenerate‘ button in the ‘Regenerate Product Lookup Tables‘ section on the WooCommerce > Status > Tools page.
4. Deactivate Plugins: An issue might be arising due to a conflict with another plugin. Try deactivating all plugins except WooCommerce and check if the problem persists. If everything works fine, you can reactivate the plugins one by one to find the troublemaker.
5. Switch Themes: Briefly switch to a default WordPress theme like Storefront to see if the theme is the problem. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
6. Turn on Debugging: If the problem continues, it’s time to activate debugging in WordPress. This can help us locate the issue. Add these lines to your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: ?? Debugging in WordPress.

If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

Also, we’d find it helpful if you could share your site’s System Status report. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Hello,

Thank you for replying.

Here below is the things that I have tried

• Clear Cache
• Update wordpress: Currently running on 6.3.2
• Re-index products: Done that
• Deactivate Plug-in: somehow I was unable to deactivate some of them as it runs into a blank page after trying
• Switch Theme: Tried that but didn’t work as well
• Debug mode: I am unable to locate that from the wordpress admin backend. Is there another way around?

Woocommerce System Report:

` WordPress Environment

WordPress address (URL): https://lemonco.shop<br>Site address (URL): https://lemonco.shop<br>WC Version: 8.2.1<br>REST API Version: ? 8.2.1<br>WC Blocks Version: ? 11.1.2<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.3.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.1.23<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 0<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p

SUHOSIN Installed: –<br>MySQL Version: 5.7.43-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.2.1<br>WC Database Prefix: wp_<br>Total Database Size: 56.46MB<br>Database Data Size: 53.09MB<br>Database Index Size: 3.37MB<br>wp_woocommerce_sessions: Data: 4.87MB + Index: 0.17MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.13MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: 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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (51)

Ivory Search: by Ivory Search – 5.5.2<br>Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.3<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3<br>All in One SEO: by All in One SEO Team – 4.4.8<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.54<br>All-in-One WP Migration: by ServMask – 7.79<br>Chaty: by Premio – 3.1.7<br>Coming Soon Badge for WooCommerce: by wpcentrics – 1.0.15<br>Debug Info: by AMP-MODE – 1.3.10<br>Duplicate Page: by mndpsingh287 – 4.5.3<br>Elegant Tabs for WooCommerce: by InfiWebs – 3.2.1<br>Elementor Pro: by Elementor.com – 3.16.2<br>Elementor: by Elementor.com – 3.16.6<br>Elfsight Instagram Feed CC: by Elfsight – 4.0.1<br>Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0<br>Enhanced Media Library: by wpUXsolutions – 2.8.9<br>Essential Addons for Elementor - Pro: by WPDeveloper – 5.8.0<br>Essential Addons for Elementor: by WPDeveloper – 5.8.12<br>Extendons Mix & Match Bundles: by Extendons – 2.0.0<br>Facebook for WooCommerce: by Facebook – 3.1.2<br>WPCode Lite: by WPCode – 2.1.4<br>Social Slider Feed: by creativemotion – 2.1.0<br>Invoices Krakenfiles: by – 2.7.3<br>Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.25<br>Mailchimp for WooCommerce: by Mailchimp – 3.2<br>Max Mega Menu: by megamenu.com – 3.2.3<br>Members: by MemberPress – 3.2.8<br>Menu Duplicator: by Jeremy Ross – 0.7<br>Meta pixel for WordPress: by Facebook – 3.0.13<br>Open in New Window Plugin: by Keith P. Graham – 2.8<br>Perfect Brands WooCommerce: by QuadLayers – 3.2.7<br>Post Types Order: by Nsp Code – 2.1<br>Really Simple SSL: by Really Simple Plugins – 7.1.3<br>Sold Out Badge for WooCommerce: by Charlie Etienne – 4.4.0<br>Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.9<br>CTX Feed: by WebAppick – 6.1.6<br>Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.2<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25<br>WooCommerce Custom Product Addons Free: by Acowebs – 3.0.4<br>Free Shipping Bar for WooCommerce: by VillaTheme – 1.2.0<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2<br>Woo Products Slider Pro: by Sajjad Hossain Sagor – 1.1.1<br>Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>[email protected] – 3.3.51

Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.4.5<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.3.6 (update to version 2.3.7 is available)<br>WooCommerce: by Automattic – 8.2.1<br>Wordfence Security: by Wordfence – 7.10.5<br>WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8<br>YITH WooCommerce Gift Cards Premium: by YITH – 3.19.0<br>YITH WooCommerce Product Add-ons & Extra Options: by YITH – 2.0.1 Inactive Plugins (3)

Free Shipping Label: by Devnet – 2.6.13<br>WP Search Insights - Privacy-Friendly Search Analytics: by Mark Wolters – 1.3.8<br>YITH WooCommerce Gift Cards: by YITH – 4.5.0 Must Use Plugins (3)

Elementor Safe Mode: by Elementor.com – 1.0.0<br>wkmcvtsj.php: by –<br>WordPress automation by Installatron: by – Settings

API Enabled: –<br>Force SSL: –<br>Currency: CAD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>wooextmm (wooextmm)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: ? Page not set<br>Cart: #3330 - /cart/<br>Checkout: #3335 - /check-out/<br>My account: ? Page not set<br>Terms and conditions: ? Page not set Theme

Name: Hello Elementor<br>Version: 2.8.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-25 02:15:06 -05:00<br>Options: ?<br>Notes: 191<br>Onboarding: completed Action Scheduler

Complete: 991<br>Oldest: 2023-09-23 21:39:10 +0000<br>Newest: 2023-10-24 21:01:21 +0000

Pending: 7<br>Oldest: 2023-10-24 21:16:21 +0000<br>Newest: 2023-10-30 17:37:40 +0000 Status report information

Generated at: 2023-10-24 16:11:14 -05:00<br>`

 

Hello, I am still waiting for the support?

Hi @itsheridea,

Thank you for your patience and for providing the detailed system report. I appreciate the steps you’ve taken so far to troubleshoot the issue.

From what you’ve shared, I can see that you were unable to deactivate some plugins as it runs into a blank page after trying. This might indicate a conflict with one or more of your plugins.

As a workaround, you can try using a plugin like ?? “Meks Quick Plugin Disabler“. This plugin allows you to quickly disable all plugins without accessing your admin area. Once all plugins are disabled, you can reactivate them one by one to identify the one causing the issue.

Regarding the debug mode, you won’t be able to activate it from the WordPress admin backend. This needs to be done by editing the wp-config.php file of your WordPress installation. If you feel uncomfortable doing this, you might want to ask for help from your hosting provider or a developer.

Lastly, I noticed that your site is missing a few essential WooCommerce pages like the “Shop” and “My Account” pages. This could also be causing some issues. You can create these pages and assign them correctly in WooCommerce > Settings > Advanced. Need a hand? Here’s a quick guide on ?? WooCommerce Pages.

If the issue persists after trying the above suggestions, could you please provide more details? For instance, are there any error messages displayed when your client tries to add products to a manual order? If possible, a screenshot of the issue would be very helpful.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Looking forward to your response and getting this issue resolved for you.