Manual payment – no redirection

Hallo @typisch-mann

We’re sorry you’re having this issue!

This may be something that is easy to fix by flushing your permalinks! We have information on how to do this here: https://lifterlms.com/docs/how-to-flush-wordpress-rewrite-rules-or-permalinks/

If this does not help can you send us your LifterLMS System report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/

Please be sure to redact any email addresses from the report that you do not want made public!

Let us know if you have any questions on finding this information!

All the best,

Hey Natalie, flushing the permalinks didn′t solve it. Here′s the system report:

Wordpress
——————————————-

Home Url: https://flamenco-online.com
Site Url: https://flamenco-online.com
Login Url: ++++++++++++++++++
Version: 5.8.1
Debug Mode: No
Debug Log: No
Debug Display: Yes
Locale: de_DE
Multisite: No
Page For Posts: Blog (#9995) [https://flamenco-online.com/?page_id=9995]
Page On Front: Flamenco Online (#10215) [https://flamenco-online.com/]
Permalink Structure: /%postname%/
Show On Front: page
Wp Cron: Yes

Settings
——————————————-

Version: 5.4.0
Db Version: 5.4.0
Course Catalog: Not Set
Membership Catalog: Not Set
Student Dashboard: Dashboard (#9) [https://flamenco-online.com/dashboard/]
Checkout Page: Purchase (#8) [https://flamenco-online.com/purchase/]
Course Catalog Per Page: -1
Course Catalog Sorting: menu_order,ASC
Membership Catalog Per Page: -1
Membership Catalog Sorting: menu_order,ASC
Site Membership: Not Set
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint:
Autogenerate Username: yes
Password Strength Meter: yes
Minimum Password Strength: medium
Terms Required: yes
Terms Page: AGB & Widerruf (#10443) [https://flamenco-online.com/agb/]
Checkout Names: required
Checkout Address: required
Checkout Phone: optional
Checkout Email Confirmation: yes
Open Registration: no
Registration Names: required
Registration Address: optional
Registration Phone: optional
Registration Voucher: optional
Registration Email Confirmation: yes
Account Names: required
Account Address: optional
Account Phone: optional
Account Email Confirmation: yes
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: yes
Country: AT
Currency: EUR
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: +++++++++++++++++++
Email From Name: Flamenco Online | Las hermanas – Tanja & Selina Stekl
Email Footer Text:
Email Header Image:
Cert Bg Width: 800
Cert Bg Height: 616
Cert Legacy Compat: no

Constants
——————————————-

LLMS_REMOVE_ALL_DATA: undefined
LLMS_REST_DISABLE: undefined
LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
LLMS_SITE_IS_CLONE: undefined

Gateways
——————————————-

PayPal: Enabled
PayPal Test Mode: Disabled
PayPal Logging: no
PayPal Order: 1
Stripe: Enabled
Stripe Test Mode: Disabled
Stripe Logging: no
Stripe Order: 1
Manuell: Enabled
Manuell Logging: no
Manuell Order: 1

Server
——————————————-

Mysql Version: 8.0.19
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 5000
Php Max Upload Size: 150 MB
Php Memory Limit: 512M
Php Post Max Size: 150M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 180
Php Version: 7.3.29-1+0~20210701.86+debian9~1.gbp7ad6eb
Software: Apache
Wp Memory Limit: 40M

Browser
——————————————-

HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.81 Safari/537.36

Theme
——————————————-

Name: Divi Courses
Version: 1.0.1
Themeuri: https://divi.space/
Authoruri: https://divi.space/
Template: Divi
Child Theme: Yes
Llms Support: No

Plugins
——————————————-

Bloom: 1.3.12
Bloom – GDPR Overlay Plugin: 1.0.9
Borlabs Cookie – Cookie Opt-in: 2.2.35
Custom Facebook Feed Pro Smash: 3.16.1
Dashboard To-Do List: 1.2.0
Divi Essential: 4.1.1
DP Divi DSGVO: 1.1.4
eRecht24 legal texts for WordPress: 3.2.0
Instagram Feed Pro Developer: 5.9.1
iThemes Security Pro: 7.0.3
LifterLMS: 5.4.0
LifterLMS Customizations: 1.0.0
LifterLMS Labs: 1.6.0
LifterLMS MailChimp Add-on: 3.1.2
LifterLMS PayPal Gateway: 1.2.0
LifterLMS Stripe Payment Gateway: 5.1.0
Loco Translate: 2.5.5
ManageWP – Worker: 4.9.10
Rank Math SEO: 1.0.74
Uncanny Toolkit for LearnDash: 3.5.2
UpdraftPlus – Backup/Restore: 2.16.22.24
WP Media folder: 5.3.20
WP Rocket: 3.7.6

Integrations
——————————————-

BbPress: No
BuddyPress: No
LifterLMS MailChimp: Yes

Template Overrides
——————————————-

loop.php (ver: 3.14.0): /home/www/wordpress/wp-content/themes/divicourses/lifterlms/ (ver: 3.14.0)`

Hi @typisch-mann

Thank you for sending that over.

This may be a cache problem. Here are the cache rules for LifterLMS to work effectively and efficiently: https://lifterlms.com/docs/caching-issues-faqs/

You will need to exclude the pages listed in the link above from your WP Rocket page.

Let us know if this helps.

Regards,

Hey there, disabling the caching was the first thing I did … without effect.
I deactivated WP Rocket, disabled all caching settings in Divi but the problem persists.
Still a 404-page after clicking “Buy now” (using the manual payment gateway).
Chris

Hi @typisch-mann

Is there a course we can test this on with the manual payment gateway, that won’t mess up any capacity settings?

Also if you have a license with us please feel free to open a support ticket: https://lifterlms.com/docs/get-support/ This will give us more leeway for troubleshooting than we can offer in public forums!

Please let us know if you have any further questions!

Best,

Hello
This has happened to me, I describe it here
The problem was the child theme I was using. I hope it helps
Good luck!

Hey, I′ver created a test course:
https://flamenco-online.com/kurs/test-flamenco-technik/
PW: test1234
For payment use “Banküberweisung”.
Chris

Hi @typisch-mann

Thank you for that. We were able to replicate the issue as well.

Can you please create a staging site? Then, you’ll want to disable all plugins but LifterLMS to see if that fixes the issue. If it does, you’ll need to re-activate the plugins one after the other to find the plugin causing this.

Let us know how it goes.

Regards,

Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!

Have a great day!

Hey, I created a staging site, disabled all plugins but Lifter LMS, but the problem still exists.

If you want to have a look:
Testcourse: https://test01.stehlik.at/kurs/test-flamenco-technik/
PW: test1234

Login: https://test01.stehlik.at/wp-admin
User: Support
PW: %%support%%

Chris

• This reply was modified 3 years, 3 months ago by DerStieglitz.
• This reply was modified 3 years, 3 months ago by DerStieglitz.

Hi @typisch-mann

Unfortunately, we are not allowed to login to your site as this is against WordPress guidelines.

However, please note that this is a public forum and anyone can have access to your admin and take over your site. I’ll suggest you remove the credentials above.

Unfortunately, I’m not sure what’s going on there on the surface, so we’d need admin logins to take a closer look with temporary admin logins.

If you have a license with us please feel free to open a support ticket: https://lifterlms.com/docs/get-support/ This will give us more leeway for troubleshooting than we can offer in public forums!

Regards,