Manually assign a Ticket Agent

  • Resolved jjci

    (@jjci)


    3 years, 11 months ago

    Sorry if this is basic functionality, but I can’t find a way to add a Ticket Agent to an existing Ticket.

    I know how to use the Assign Agent Rules specified in the Settings. However, there may be circumstances where I need to assign a different Agent to a Ticket or to assign an Agent if the Assign Agent Rules did not do so.

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please open any ticket and in “Assign Agent” widget you can assign agents to ticket. If the “Assign Agent” widget is not visible then please go to Support > Settings > Open Ticket Widget and enable “Assign Agent” widget.

    Thread Starter jjci

    (@jjci)

    Perfect. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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