Manually generated invoice does not match template

  • Resolved cutu234

    (@cutu234)


    1 year, 1 month ago

    Hi,

    we use a custom template for the PDF invoice. The PDF attached to the email is absolutely perfect. However, the PDFs created manually (on the order overview or the single order page) does not show any of our customizations. Is this a bug or a feature?

    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Could you please show the difference between both PDF documents, so we can try to understand what is happening? If so, please hide any customer information.

    Thread Starter cutu234

    (@cutu234)

    Yeah, sure. First screenshot is correct and shows header and footer. Second screenshot is of the manually created invoice. It misses header and footer.

    Plugin Contributor dwpriv

    (@dwpriv)

    Do you have the Premium Templates extension installed on your site?

    Thread Starter cutu234

    (@cutu234)

    Nope, we use the free version without any extensions or additional templates.

    Plugin Contributor alexmigf

    (@alexmigf)

    Could you send us an email to [email protected]? We will do our best to help you.

    Thread Starter cutu234

    (@cutu234)

    Done! Thank you!

    Plugin Contributor Yordan Soares

    (@yordansoares)

    The Thread Starter sent us a message, and we managed to discover what happened here. It turned out to be caused by an active code snippet that was hiding the header and footer when the PDF document was opened from the admin (using the wpo_wcpdf_custom_styles action hook).

    Thread Starter cutu234

    (@cutu234)

    Hi Yordan,

    oh my, this is most embarrassing. I apologize for wasting your time. I had no idea that this action was in the functions.php. I can just guess that the customer used printed office paper and had header and footer removed years ago. Now he told me that the PDF was “wrong”. Probably he switched to plain white paper for printing the invoices.

    Again, I’m very sorry for this mistake and grateful for your great support.

    Thanks, Mike

    • This reply was modified 1 year, 1 month ago by cutu234.
    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @cutu234,

    You do not have to apologize: We are always happy to help!

    I just left the comment above, so other users can benefit of the solution, if they have a similar case and do not know where to look for.

    Let us know if you need anything else!

    Thread Starter cutu234

    (@cutu234)

    That’s very kind of you! Your patience is much appreciated!

Viewing 10 replies - 1 through 10 (of 10 total)
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