Manually Refresh Rules

This is, I think, a general issue. I’ve written to WF, and awaiting response as I (and others) are experiencing this across all sites as they try to update.

Steve

Hey @asplash,

Please navigate to Wordfence > Firewall then scroll down to the Rules section. Directly under the Rules section, you’ll find the MANUALLY UPDATE RULES button.

Can you try clearing all cache to see if it helps with dismissing the message?

Also, can you please share who you’re hosting with?

@sd142ppr – I’ve responded to your Premium ticket. We’ll continue there.

Thanks,

Gerroald

In the Firewall section the only reference to Rules is ‘Firewall Rules: Community’ – where it says ‘Rule updates delayed by 30 days’ and there is no button anywhere on the screen to ‘manually update rules’. I have had to disable the plugin to get rid of the persistent message.

Regards, Jane

Hey @asplash,

I found out we did have issues yesterday. Can you please reactivate Wordfence and let me know how it goes? If you’re experiencing the same issue can you please share a screenshot of where the missing Manually Update Rules button is missing? Below is a screenshot of where it should be.

https://screencast.com/t/Y39nEecVaEGP

Thanks,

Gerroald

Ah – well first I was only on the Wordfence > Firewall page – I did not realise I had to navigate further to ‘All Firewall Options’ where as your sceenshot showed I found the button. However on clicking to update manually it said ‘ No rules were updated. Please verify you have permissions to write to the /wp-content/wflogs directory. I have set the permissions on this folder to 777 but this still makes no difference. Also the warning message is still at the top of every screen.

Regards, Jane

Hey @asplash,

Please revert the permissions immediately. The 777 permissions should never be used, even for testing.

Can you try deleting the wflogs and allow it to be regenerated? This usually takes less than 30 minutes.

Can you confirm that the owner of the directory/files is the user the webserver runs as? If you’re not familiar with this you may need to ask your host.

Could you also please go to “Wordfence –> Tools –> Diagnostics” and make sure that all checks in the “Filesystem“, “Wordfence Config” and “MySQL” sections read OK.

Please let me know what you find.

Thanks,

Gerroald

• This reply was modified 5 years, 2 months ago by WFGerroald.

Hi,

I have deleted the wflogs folder and checked Diagnostics
Filesystem – All ok
Wordfence Config – Basic config writing [tick]
– Serialized config writing [tick]
MySQL – 10.1.41-MariaDB-0ubuntu0.18.04.1
Then everything else OK

Wordfence now seems to be running without a warning message and the wflogs folder is back in place.

Thank you for your help.

Regards, Jane

Hey @asplash,

Thanks for the update, and happy to hear it.

Please let us know if anything else comes up.

Thanks,

Gerroald