Many bugs and bad support , I mean no support at all

  • Wow , worst support ever , sent many emails, tried the support forum.. no answer ,I Just bought the pro licence and now it says “desactivated” , we got stuck often on “loading” in the back end calendar we have to refresh the page each time – no answer from support, it says that it is woo commerce compatible well I say it is like 50% compatible because informations from client entered in the woo commerce form are not posted back into the calendar so you have to go tru your orders to find who made the reservation .. – no answer from support …. I asked for a refund – no answer at all of course –I highly dont recommend this plugin .. please save yourself the time and money! .

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello,

    I’m sorry for any inconvenience you have. During the holidays we received an unusual large number of tickets, but the support team got back from their vacation ?? by next week we will answer all support and refund requests, and also we will release an update to fix bugs thqt were addressed during that period.

    Thank you

    Thread Starter charlesp123

    (@charlesp123)

    The fact is that support didn’t answer ONE question into the forum in here https://pinpoint.world/wordpress/support/forums/forum/pinpoint-booking-system-wordpress-plugin/ for the last 2 or 3 weeks . so ok lets supposed u received a large number of tickets, how come they didnt answered anything ? why we have to post bad reviews on here to get you out and say something ? why didnt u write somewhere that u were off for the holidays ? .. if they come back as u says then I will take back my bad reviews I promise but it seems nothing is happening right now and a lot of people is complaining ..we just want some support u know its a good plugin u need to do something about support sorry to tell but people will go elsewhere if not . let see what happen in about a week. thx for the answer at least now I know you’re not dead .

    • This reply was modified 8 years, 2 months ago by charlesp123.
    Thread Starter charlesp123

    (@charlesp123)

    as I said still there is no support AT ALL , you think its not true then see for yourself here https://pinpoint.world/wordpress/support/forums/forum/pinpoint-booking-system-wordpress-plugin/
    nothing is happening people are left alone… and we got no answer for the refunds either … they take our money no problem !

    I’m in the same situation from more than a month ago. I wrote many emails, no answer at all. I can’t register at support forum (they don’t allow new registrations).
    I paid for plugin which is not working now, and can’t even download the last update, just to try if that can fix it. It’s embarrassing. And more if you consider the amount of time wasting with this. www.ads-software.com should not allow that this developers be on their platform.

    Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello charlesp123,

    Please check the Support Forum now.
    The Support Team is back from their holiday and is managing all the requests.

    Thank you.

    Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello nexocreativo,

    I am sorry for the inconvenience that was created.
    Your license requests were received and a shop license will be issued for you in the shortest time possible. You will be able to access the Support Forum after the license is issued for you and you activate the plugin.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Many bugs and bad support , I mean no support at all’ is closed to new replies.