Many features that are not working as intended

Hello @apply20

Sorry for the experience you had.

– Rank Math does import everything from the old SEO plugins. But it seems like a conflict with some other plugin that might have hampered the importing.

– Again, it seems like a conflict with some other plugin hindering the working of Rank Math. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

You can follow this video tutorial as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c

– 1. First of all, I am assuming that you have already changed the SEO Meta Title and Meta Description with the help of Rank Math:

Add a Meta Description in Classic Editor: https://i.rankmath.com/dhECkg
Add title and description in Gutenberg: https://i.rankmath.com/ZO21Cd

2. Then, ensure that this is the setting in the Schema tab if the Schema Markup module is enabled on your website:
https://i.rankmath.com/pG0pcS

To reiterate, the Schema title must show %seo_title% and the description should show %seo_description% – this will ensure your SEO title and SEO Description that you set up via Rank Math can also be used for your schema details:

3. The next step is to check if your title/description is properly set up in the page source:
https://i.rankmath.com/HwXR1o

You can use this tool for the same as well: https://www.heymeta.com/

4. If it matches your settings, then you must check if Google has seen the changes already or not.

For that, please check when the Google cache was updated for that page:
a. https://i.rankmath.com/9q6X0H
b. https://i.rankmath.com/R8N0Uh

If the cache date is from before adding the new meta description, then you just have to wait for Google to re-crawl and re-index the page with the new info. If the date is after you made the changes, then you just have to wait it out and there is no further input needed from your end.

Do note that if everything’s fine and Google still decides to show a different meta title/description for your search keyword, there is nothing you can do as Google sometimes ignores the custom meta info altogether and show something from the page’s content that matches the search intent better.

Here are some of the common reasons Google might not use the meta description you provided:
– The meta description is not relevant or useful (ie, just a collection of keywords).
– The exact same meta description is provided across a large number of pages.
– The meta description doesn’t match what the user is searching for, but other content on the page does.

There is a whole article dedicated to this on SearchEngineJournal:
https://www.searchenginejournal.com/google-offers-suggestions-for-avoiding-meta-description-rewrites/359884/

Here is an example showing Google changes title depending on the keyword used:
https://i.rankmath.com/oT6VQe
&
https://i.rankmath.com/Mrhb0x

The best you can do is optimize your meta tags to try and match the intent of the search/keyword.

– For the replying on the ticket, that’s not true. Here is the link to your ticket with us:
https://support.rankmath.com/ticket/snippet-not-showing-correctly/?view=all

Even though it was a weekend, you were getting replies in a timely fashion. Also, as you can notice, we do not discriminate between free & paid users. We tend to help everyone.

We get to every question eventually and tend to resolve all the support tickets we get.

– Since your problem was unique, reading other replies hardly helps. Troubleshooting could be common but the solution might not always be.

– We are sorry that you decided to move on to some other SEO plugin. We will take your feedback and try to become better moving forward.

Good luck with your future endevors.