Many Issues

  • I usually don’t write reviews, but I found my experience with the Directorist plugin disappointing enough that I wanted to share my thoughts. Although the idea behind the plugin is promising, it has some fundamental issues that prevent me from giving it a higher rating.

    Firstly, the functionality was not as described. I found the plugin not as user-friendly as I expected. The configuration settings are not intuitive and the learning curve for this plugin is steep, making it difficult for beginners to navigate.

    Moreover, the support team has been less than helpful. Despite multiple attempts to reach out for assistance, the responses were either slow or non-existent. For a paid product, this level of customer service is frankly unacceptable.

    Also, the performance impact on my site was significantly more than I expected. The plugin seems to be poorly optimized, causing my website to slow down noticeably. This has directly impacted my user’s experience and overall website performance.

    Lastly, the lack of detailed documentation added to the frustration. A more comprehensive guide or tutorial could help users to better understand how to effectively use the plugin.

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  • Plugin Support rashed848

    (@rashed848)

    Hello @wayne2346 !

    Thank you for taking the time to share your honest feedback regarding your experience with the Directorist plugin. Your input is extremely valuable to us, and we genuinely appreciate your willingness to express your thoughts, even though you don’t usually write reviews.

    I want to assure you that your review has not gone unnoticed, and we take your concerns seriously. We sincerely apologize for the disappointments you faced during your interaction with our plugin. Please know that we have thoroughly reviewed your feedback and have taken necessary steps to address the issues you’ve raised.

    1. Functionality and User-Friendliness: We acknowledge that our plugin’s user-friendliness was not up to your expectations. We have initiated an in-depth review of the plugin’s configuration settings and user interface. Our development team is committed to enhancing the plugin’s usability, making it more intuitive and beginner-friendly.
    2. Support Team: We apologize for the lack of timely and efficient support you received. This level of service is unacceptable, and we are taking immediate steps to improve our support system. We have already implemented measures to ensure faster response times and more comprehensive assistance to all our customers. Kindly, let us know the email address or username using which you have created the support ticket, kindly let us know so that we can take immediate action.
    3. Performance Optimization: We understand that the performance impact on your website was not satisfactory. Our development team is currently working on optimizing the plugin to reduce its impact on site speed and overall performance. You can expect significant improvements in this regard with our upcoming updates.
    4. Documentation Improvement: Your feedback about the lack of detailed documentation is well noted. We are actively working on creating a more comprehensive guide and tutorial resources to help users effectively use the plugin’s features.

    To address your concerns more efficiently, we kindly request the email address or username you used to purchase the product. With this information, we can identify your specific case and ensure that appropriate actions are taken promptly.

    Once again, we sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to turning your disappointing experience into a delightful one.

    If you have any further feedback, questions, or concerns, please don’t hesitate to reach out to us directly at [email/phone number]. We look forward to providing you with a much-improved experience with our plugin.

    Thank you for giving us the opportunity to learn and grow from your feedback. We are determined to earn your trust and deliver a 5-star-worthy experience.

    Warmest regards,

Viewing 1 replies (of 1 total)
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