Many new orders are coming in as Failed but then immediatly change to Processing

  • Resolved benvoth

    (@benvoth)


    2 years, 7 months ago

    We have had many orders recently that come in as “Pending” and then change to “Failed” and then change to “Processing”. This all happens either in the same minute or within a minute of each other.

    I did my own test and I do believe I know why this is happening:

    – if I enter the incorrect credit card information (so the card is declined), a new “failed” order is created

    – if I try to checkout again (even after refreshing the checkout page), and put in the correct credit card information, it processes the payment … and instead of creating a new order, it updates the existing “failed” order

    Is there a way to prevent it from creating “failed” orders?

    Thanks!

    • This topic was modified 2 years, 7 months ago by benvoth.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter benvoth

    (@benvoth)

    quick follow up here:

    – after my testing, i looked at my Clover dashboard and i can in our “transactions” that my test orders with incorrect credit card information have their listings with “Payment Failed” underneath them

    – but the other orders from real customer we have been getting that go “Pending >> Failed >> Processing” do not have their own listings with “Payment Failed”, they just show the single payment

    … so i’m not sure exactly what’s going on here.

    can you help?

    thanks!

    Plugin Author Clover eCommerce

    (@cloverecommerce)

    hi Benvoth,

    thanks for bringing this to our attention, this query has been forwarded to Engineering team. We will get back with details soon.

    Please, also share contact details where we can connect to get more details on this

    –
    Clover eCommerce Team
    [email protected]

    Plugin Author Clover eCommerce

    (@cloverecommerce)

    correction on support email

    -Clover eCommerce Team
    [email protected]

    Thread Starter benvoth

    (@benvoth)

    Thanks! I just sent you an email.

    Thread Starter benvoth

    (@benvoth)

    Actually, I tried but [email protected] bounces back. Is there another email address I should use?

    Plugin Author Clover eCommerce

    (@cloverecommerce)

    sorry typo

    try
    [email protected]

    Plugin Author Clover eCommerce

    (@cloverecommerce)

    thanks Ben ! as per email conversation this is marked as resolved

Viewing 7 replies - 1 through 7 (of 7 total)
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