many things not loading correctly – question marks

  • ajphoto

    (@ajphoto)


    2 months ago

    Dear experts, while on holiday I got an email from my hosting company that my server was full and I had to move some updraft backup files off the server. because I was on holiday I had to access the cpanel on my mob phone (pretty small and finicky). It seems since then that my website is not loading correct.

    I get question marks on the front end and the back end.

    here you can see an image: https://postimg.cc/jDdCBtC4

    At first I thought it might have been the htaccess file that was messed up but it does not seem to be that.

    Is there anybody here that could possibly point me in the right direction as to how to fix this? Many thanks, Andy

    PS: the server where the site is on (TSO Hosting/Paragon internet group) is super super slow and it seems throttled. TSO take more than a week to reply to support requests.

    • This topic was modified 2 months ago by ajphoto.
    • This topic was modified 2 months ago by ajphoto.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Lots of files cannot be found. See the screenshot bekow.

    Unfortunately you cannot “fix” a missing file.

    Restore a prestine backup of your site taken before all this happened.

    PS: the server where the site is on (TSO Hosting/Paragon internet group) is super super slow and it seems throttled. TSO take more than a week to reply to support requests.

    You can’t fix that.

    Get a new hosting provider that meets your needs.

    Thread Starter ajphoto

    (@ajphoto)

    Wow,..thanks for showing me that. I don’t know how this could happen. It seems tso decided to delete some files ‘for me’ to free up space.

    Could I install a fresh wordpress and install the theme again? Will that make things work correctly? I don’t want to loose all the blogposts I made and all the indexed content over the past 10years

    Thanks for taking time to reply

    • This reply was modified 2 months ago by ajphoto.
    • This reply was modified 2 months ago by ajphoto.
    • This reply was modified 2 months ago by ajphoto.
    Thread Starter ajphoto

    (@ajphoto)

    I see that for example chrome gives a 404 error for https://www.weddingphotographer-costablanca.com/wp-content/uploads/2024/05/cropped-Logo-Sheri-2024-low-res-1.png

    but when I go via cpanel into that folder, I do see the file there! So that makes me think that other 404’s could also be present.

    Same for https://www.weddingphotographer-costablanca.com/wp-content/uploads/2024/04/7IR5298-768×511-1.jpg – when I navigate to the uploads folder for april of 2024, I see the file there

    Also https://www.weddingphotographer-costablanca.com/wp-content/uploads/2024/05/Export-slideshow253.jpg files is there but chrome gives 404.

    Could this have something to do with timeouts/throttling byTSO Hosting? Or could it be that the images aren’t loading over https? I did have SSL certificate issues which I thought were resolved

    • This reply was modified 2 months ago by ajphoto.
    • This reply was modified 2 months ago by ajphoto.
    • This reply was modified 2 months ago by ajphoto.
    • This reply was modified 2 months ago by ajphoto.
    threadi

    (@threadi)

    Yes, I would say it’s all to do with the hosting. If any of your uploaded images are missing, it will be particularly annoying for you. I would also recommend that you look for new hosting for your website.

Viewing 4 replies - 1 through 4 (of 4 total)
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