Map fields option not displaying while creating integration

  • Resolved vinitabansal

    (@vinitabansal)


    7 months, 2 weeks ago

    Hi,

    I am using bit integrations with tutor lms and mailchimp to tag enrolled customers with a certain tag in mailchimp when they enroll in a course.

    My first step is successful (mailchimp authorization), but in step 2, I am facing 2 issues:

    1. Most of the time, map field drop downs don’t display and I keep getting error to map the fields. Refer image https://ibb.co/mSf77vH
    2. Intermittently, map fields drop down shows up but the data fields drop down from mailchimp is blank, which means I can’t create a mapping.

    I am on the latest version of Bit Integrations and have followed the documentation provided.

    Please let me know how to resolve this issue.

    Thanks,

    Vinita

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wayes001

    (@wayes001)

    Hello vinitabansal,

    Thank you for bringing this issue to our attention. Our team will investigate the problem and provide you with an update as soon as possible. We appreciate your patience and understanding in this matter.

    Plugin Support wayes001

    (@wayes001)

    We’re glad to inform you that we’ve identified and resolved the issue you encountered with the Map Fields step missing in the integration process of our Bit Integrations plugin.

    We will be releasing an update to the plugin within the next couple of days, which will include the necessary fixes to ensure a smooth experience for all users. Rest assured, after updating, you’ll find the Map Fields section readily available as expected.

    If you encounter any further issues or have any questions, please don’t hesitate to reach out to our support team. We’re always here to provide prompt assistance and ensure you get the most out of our plugin.

    Thank you for your patience and understanding.

    Thread Starter vinitabansal

    (@vinitabansal)

    Thank you. Please keep me posted when the issue is fixed.

    Plugin Support wayes001

    (@wayes001)

    Thanks for understanding. We have resolved the issue and will update you as soon as Bit Integrations updates. Please check the link for confirmation. https://workdrive.zohoexternal.com/external/2560f6b8498bfc970c1eacb2b1d2464d5526420feea9832e650bd1954e40fc72

    Plugin Support wayes001

    (@wayes001)

    We’ve fixed the issue in our newest version. Please update to the latest version of Bit Integrations, which is v1.6.4, and give it a try.

    • This reply was modified 7 months ago by wayes001.
Viewing 5 replies - 1 through 5 (of 5 total)
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