Map not visible

  • Resolved goreholio

    (@goreholio)


    2 years, 1 month ago

    I‘m currently testing the plugin and like it very much. But the map is not visible when I‘m not logged in. When logged in everything works fine, otherwhise I just see the + button, which also doesn’t work. It is a testing page without SSL. Could that be the issue?

    All the best
    Michael

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author 100plugins

    (@100plugins)

    Hi @goreholio,

    This sounds like a Javascript error to me. Could you share a link to your page?

    If not it would be helpful to have a look if there are any JS errors in the console:
    In Chrome press CMD+Option+J (Mac) or Strg+Shift+J (Windows) to open the Web Developer Console. Do you see any red errors there?

    Best Regards,
    Daniel

    • This reply was modified 2 years, 1 month ago by 100plugins.
    Thread Starter goreholio

    (@goreholio)

    Hi Daniel,
    thanks for the ultrafast reply! You’re totally right.
    The console shows a JS error:

    Uncaught ReferenceError: oum_enable_fullscreen is not defined
    at HTMLDocument.<anonymous> (frontend-block-map.js?ver=1.2.25:25:39)
    (anonym) @ frontend-block-map.js?ver=1.2.25:25

    Link to the page: https://wordpress.p627227.webspaceconfig.de/?page_id=23

    Plugin Author 100plugins

    (@100plugins)

    Hey @goreholio,

    I think I’ve found the issue. Your Theme (Divi) or some plugin minifies HTML, Javascript and CSS.

    This negatively affects some inline JS that is necessary to load the map. IMO the minification engine here does a bad job – but nevertheless please try to disable minifaction and see if it works. (I’m not sure if its because of JS or HTML minification though. You’ll have to try.)

    Does this help?

    Best Regards
    Daniel

    • This reply was modified 2 years, 1 month ago by 100plugins.
    Thread Starter goreholio

    (@goreholio)

    Hey Daniel,

    unfortunately my version of Divi doesn’t give me the opportunity to turn it off anymore like in the video. I’ll try to get some help by a colleague tomorrow and let you know if I could handle it. It must be an issue of Divi, because there are no other plugins installed.

    Best regards
    Michael

    Thread Starter goreholio

    (@goreholio)

    Hey Daniel!
    Problem solved! I had a child theme active, that was missing a line.
    Thanks for your support!
    All the best
    Michael

    Plugin Author 100plugins

    (@100plugins)

    Awesome! Do you like to tell us what the missing line was about?

    Thread Starter goreholio

    (@goreholio)

    There was an error in the HTML minification of the child theme. Unfortunately I don‘t know further details. But it works just fine now and I already bought the premium version yesterday. Thanks for the fast an awesome support!

    Michael

    Plugin Author 100plugins

    (@100plugins)

    Alright. Thanks and Welcome on board ??

Viewing 8 replies - 1 through 8 (of 8 total)
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