Map not working after update to latest version

Dear Kay,

I see two possible problems:

• Could you try to empty the cache of your website?
• If it’s not working, it might be a problem with the update failing (it happened to 2 or 3 people on this support forum since I launched Travelers’ Map). Could you try to uninstall and reinstall the plugin? Posts metadata will not be erased from the database, but you will lose your settings in the Travelers’ map settings page, I recommend saving them in a .txt file on your computer before uninstalling, so you can set them identically after the activation ??

Tell me how it goes!
Have a nice evening,
Camille

• This reply was modified 4 years, 1 month ago by Camille V.

Clearing page cache didnt work.
Reinstalling didnt work.
Even tried clearing my browser cache, but no luck.

Very strange :/
You have no js error on the front-end, I can’t debug anything…

Let’s dig into this :

1- Have you tried a new feature before the bug started? Like the date in popovers, or to add a custom title/excerpt/thumbnail on one of your marker?

2- Does it work if you reset the plugins settings?

3- Do your post type (‘post’ I suppose) is still checked in the settings page (first setting)

4- Is it working on the backend post edit page? Can you set a marker on the map etc… ?

5- Maybe it’s an incompatible plugin, I know this is boring and sometime impossible for some reason (poorly written plugins that erase data on deactivation for example), but if you deactivate the other plugins, does it work? Try the caching plugin first.

6- I see that you are using Elementor, could you try on a page without this page builder?

7- If nothing works, maybe you can help me by installing a php error log plugin to see if something goes wrong. Or setting WP_DEBUG variable to true in your wp-config.php file at the root of your wordpress installation. This will show PHP errors if you have some, so don’t forget to turn it back when you have checked for errors.

8- If nothing works, you have no error, and I can’t reprocude your bug on my end, I can’t understand what’s happening… In the meantime, you could rollback to the previous version. A nice plugin for that is WP Rollback.
After rollback, you would have to save again travelers’ map settings because of the popovers styles changes I made. And save again posts you saved since Travelers map v1.11 is installed on your blog (the custom metadata changed since v1.10)

I’m sorry this is happening to you, despite all efforts and testing on my dev environment and my personnal blog, I can never know for sure that my updates are bug-free.

Some news:
Someone on GitHub told me disable_clustering=true was broken on the new update, could it be your problem?
Could you try to add a basic travelers map shortcode?

Hey Camille,

Yes it is indeed due to the clustering functionality. Everything is working fine now.
Thanks for the quick solution.

Update is coming in the next hours to fix this ??