Map seems to work on one site, but not another, despite being the same map

  • Resolved nicholasm3

    (@nicholasm3)


    3 months ago

    Hello!

    My company runs websites for a couple of our clients, one of which is Dean Transportation in Michigan.

    Dean has a map on their contact page showing all store locations. It also has a functionality where you can click on “directions” for each store location.

    The problem:

    Dean has a few different sites for their different offerings. The map works on one site, but not on another. The map on https://deandifference.com/contact/ works perfectly fine. You can see the locations, and if you click “directions” under the location it gives them to you. However, the map on https://deantransportation.com/contact/ does not work. It’s the same map, with the same plugin, and the same settings. But when you click “directions” on deantransportation.com it says, “Something went wrong, please try again!” on a pop-up error window.

    Any idea what’s causing this? I tested the API keys in the backend and both returned “no problems found.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter nicholasm3

    (@nicholasm3)

    Seems to be an API keys issue? If I take the API keys used for the map on deandifference and put them in the backend of deantransportation then it works.

    Which is very strange, as I did the same process to make API keys for both sites with different google projects. No idea why one of them has an API key that works and the other does not when they were setup the same.

    farroyo

    (@farroyob)

    Hi there Nicholas, thank you for writing.

    The thing is, I have been unable to reproduce the issue. I am browsing both websites and the map loads just fine in both of them, and I can also get directions in both of them (see screenshots: deantransportation, deandifference).

    In any case, if you have set up the plugin in two different domain names, chances are you will need at least the browser keys to be different, since the restrictions are set up by domain name. The same server API key could work, provided both websites are hosted in a server with the same IP address, which seems to be the case.

    Any thoughts?

    farroyo

    (@farroyob)

    I just noticed you marked the thread as “resolved”, so I guess whatever issue you had with your API keys, you worked that out ??

Viewing 3 replies - 1 through 3 (of 3 total)
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