Mark an Order as “Unpaid”

  • Resolved simbco

    (@simbco)


    11 months, 2 weeks ago

    We are helping a customer manage a Woocommerce store. They create orders manually for the customer and then send them them to their account to pay.

    When an order is placed the status is “Payment Pending” and the order is marked as “unpaid”. If this order accidentally gets marked as “Processed” the order is marked as “paid”. We can change the order status back to “Payment Processing” however the order is always marked as paid at the time of the original error. I can not find anyway to mark the order as “unpaid” or remove the “paid” status.

    Putting the order back into “Payment Processing” allows the user to access the payment screen in their account. However payment will never be successful because the order has already been marked as “paid”.

    How can we remove the “paid” status of the order when an order is changed to “Payment Processing”?

    Thanks
    Sim Bateman

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  • Mirko P.

    (@rainfallnixfig)

    Hello Sim

    I understand you are facing an issue with changing the status of an order back to “unpaid” after it was mistakenly marked as “processed” or “paid”.

    In WooCommerce, the payment status of an order is automatically updated based on the order status. However, once an order is marked as “processed” or “paid”, it’s not possible to manually revert it back to “unpaid” from the WooCommerce dashboard. This is because the system is designed to prevent potential confusions that could arise from changing the payment status of an order after it has been marked as “paid”.

    There’s a workaround to this. You can use the ‘WooCommerce Order Status Manager‘ plugin which allows you to create, edit, and delete custom order statuses, and integrate them seamlessly into your WooCommerce order management flow. This way, you can create a custom status like “Unpaid” and apply it to the order.

    So that you know, we offer a 30-day refund policy and you can test out the extension with your requirements and make sure it works for you.

    I hope this helps!

Viewing 1 replies (of 1 total)
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