Marking orders as Complete

  • Had an issue with a failed API call when trying to refund payment from the website. Developer determined that the IPN wasn’t setup, which it was before and hasn’t been touched so something else changed.

    Set-up IPN as per this link, https://www.angelleye.com/paypal-ipn-wordpress-install-setup-guide/

    After set-up the refund works however when a customer places an order it does not go to processing but instead goes right to “complete” for the status.

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  • Plugin Contributor angelleye

    (@angelleye)

    Actually, refunding a transaction wouldn’t have anything to do with IPN. I would need to know the actual API error code you got in order to better help you with that particular issue. I would say it was a coincidence that it worked after setting up IPN. IPN is a post-transaction tool, so it wouldn’t have anything to do with the actual processing of a refund transaction. I do know PayPal Status showed site-wide issues affecting many APIs recently, so my guess is that’s what you ran into. It should be all fixed as of now.

    To update the WC order status you would use IPN, and we have a separate guide for how to set that sort of thing up using our IPN plugin: https://www.angelleye.com/automatically-update-woocommerce-order-status-when-paypal-payment-completes/

    Please take a look at that and let me know if you have any specific questions about that. Thanks!

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