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Resolved hurry
(@extremist87)

2 years, 3 months ago

anyone else noticed a massive drop in sales ever since upgrading facebook plugin to the latest version?

Viewing 9 replies - 1 through 9 (of 9 total)

(@margaretwporg)

I understand that you are seeing a massive drop in sales ever since upgrading Facebook for WooCommerce plugin to its latest version.

Can you please share some more details so we can investigate?

If you’d like us to take a look into the issue for your site, then please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thread Starter

hurry

(@extremist87)

2 years, 3 months ago


### WordPress Environment ###

WordPress address (URL): https://www.website.com
Site address (URL): https://www.website.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.29
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ?
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### Active Plugins (41) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
Afterpay Gateway for WooCommerce: by Afterpay – 3.4.2
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.18.1
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Checkout Address AutoFill For WooCommerce: by zetamatic – 1.0.9
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.6.1
Disable XML-RPC: by Philip Erb – 1.0.1
GTM4WP: by Thomas Geiger – 1.16
Google Customer Reviews for WooCommerce: by eCreations – 2.6.12
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Heartbeat Control by WP Rocket: by WP Rocket – 2.0
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Just In Time Sales Offers: by Rymera Web Co – 1.2.7
Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.45
Klaviyo: by Klaviyo
Inc. – 3.0.3

Konte Addons: by UIX Themes – 1.5.0
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Plugin Notes Plus: by Jamie Bergen – 1.2.6
Popup Maker: by Popup Maker – 1.16.7
Post SMTP: by Post SMTP – 2.1.3
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Relevanssi: by Mikko Saari – 4.16.0
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Squirrly SEO (Peaks): by Squirrly – 12.1.01
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WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce PayPal Payments: by WooCommerce – 1.9.1
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WooCommerce: by Automattic – 6.3.1 (update to version 6.7.0 is available)
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Zip - WooCommerce: by Zip – 2.3.13

### Inactive Plugins (13) ###

Cloudflare: by Cloudflare
Inc. – 4.10.1

Duplicate Page: by mndpsingh287 – 4.4.5
OneSignal Push Notifications: by OneSignal – 2.2.7
Openpay Payment Method for WooCommerce: by Openpay – 5.5.4
Query Monitor: by John Blackbourn – 3.9.0
Snapchat Pixel for WooCommerce: by Snapchat – 1.0.1
WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.3.2
WooCommerce Estimated Shipping Date: by Mohammed Saimon – 3.0.4
Wordfence Security: by Wordfence – 7.6.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

WP All Export: by Soflyy – 1.3.6
WP All Export - User Export Add-On: by Soflyy – 1.0.0
WP Hardening: by Astra Security – 1.2.5

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #349 - /shop/
Cart: #700 - /cart/
Checkout: #699 - /checkout/
My account: #1010 - /my-account/
Terms and conditions: #3124 - /terms-and-conditions/

### Theme ###

Name: Konte
Version: 1.6.0
Author URL: https://uix.store
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: konte/woocommerce/archive-product.php
konte/woocommerce/auth/footer.php
konte/woocommerce/auth/form-grant-access.php version 2.4.0 is out of date. The core version is 4.3.0
konte/woocommerce/auth/form-login.php
konte/woocommerce/auth/header.php
konte/woocommerce/cart/cart-empty.php
konte/woocommerce/cart/cart-item-data.php
konte/woocommerce/cart/cart-shipping.php
konte/woocommerce/cart/cart-totals.php
konte/woocommerce/cart/cart.php
konte/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
konte/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
konte/woocommerce/cart/proceed-to-checkout-button.php
konte/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
konte/woocommerce/checkout/cart-errors.php
konte/woocommerce/checkout/form-billing.php
konte/woocommerce/checkout/form-checkout.php
konte/woocommerce/checkout/form-coupon.php
konte/woocommerce/checkout/form-login.php
konte/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0
konte/woocommerce/checkout/form-shipping.php
konte/woocommerce/checkout/order-receipt.php
konte/woocommerce/checkout/payment-method.php
konte/woocommerce/checkout/payment.php
konte/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
konte/woocommerce/checkout/terms.php
konte/woocommerce/checkout/thankyou.php
konte/woocommerce/content-product.php
konte/woocommerce/content-widget-price-filter.php
konte/woocommerce/content-widget-product.php
konte/woocommerce/content-widget-reviews.php
konte/woocommerce/emails/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
konte/woocommerce/emails/admin-failed-order.php
konte/woocommerce/emails/admin-new-order.php
konte/woocommerce/emails/customer-completed-order.php
konte/woocommerce/emails/customer-invoice.php
konte/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
konte/woocommerce/emails/customer-note.php
konte/woocommerce/emails/customer-on-hold-order.php
konte/woocommerce/emails/customer-processing-order.php
konte/woocommerce/emails/customer-refunded-order.php
konte/woocommerce/emails/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
konte/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 5.6.0
konte/woocommerce/emails/email-customer-details.php
konte/woocommerce/emails/email-downloads.php
konte/woocommerce/emails/email-footer.php
konte/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
konte/woocommerce/emails/email-order-details.php
konte/woocommerce/emails/email-order-items.php
konte/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
konte/woocommerce/emails/plain/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
konte/woocommerce/emails/plain/admin-failed-order.php
konte/woocommerce/emails/plain/admin-new-order.php
konte/woocommerce/emails/plain/customer-completed-order.php
konte/woocommerce/emails/plain/customer-invoice.php
konte/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
konte/woocommerce/emails/plain/customer-note.php
konte/woocommerce/emails/plain/customer-on-hold-order.php
konte/woocommerce/emails/plain/customer-processing-order.php
konte/woocommerce/emails/plain/customer-refunded-order.php
konte/woocommerce/emails/plain/customer-reset-password.php
konte/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0
konte/woocommerce/emails/plain/email-customer-details.php
konte/woocommerce/emails/plain/email-downloads.php
konte/woocommerce/emails/plain/email-order-details.php
konte/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0
konte/woocommerce/global/breadcrumb.php
konte/woocommerce/global/form-login.php
konte/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
konte/woocommerce/global/sidebar.php
konte/woocommerce/global/wrapper-end.php
konte/woocommerce/global/wrapper-start.php
konte/woocommerce/loop/add-to-cart.php
konte/woocommerce/loop/loop-end.php
konte/woocommerce/loop/loop-start.php
konte/woocommerce/loop/no-products-found.php
konte/woocommerce/loop/orderby.php
konte/woocommerce/loop/pagination.php
konte/woocommerce/loop/price.php
konte/woocommerce/loop/rating.php
konte/woocommerce/loop/result-count.php
konte/woocommerce/loop/sale-flash.php
konte/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
konte/woocommerce/myaccount/downloads.php
konte/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
konte/woocommerce/myaccount/form-edit-account.php
konte/woocommerce/myaccount/form-edit-address.php
konte/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
konte/woocommerce/myaccount/form-lost-password.php
konte/woocommerce/myaccount/form-reset-password.php
konte/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0
konte/woocommerce/myaccount/my-account.php
konte/woocommerce/myaccount/my-address.php
konte/woocommerce/myaccount/my-downloads.php
konte/woocommerce/myaccount/my-orders.php
konte/woocommerce/myaccount/navigation.php
konte/woocommerce/myaccount/orders.php
konte/woocommerce/myaccount/payment-methods.php
konte/woocommerce/myaccount/view-order.php
konte/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
konte/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
konte/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
konte/woocommerce/order/form-tracking.php
konte/woocommerce/order/order-again.php
konte/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0
konte/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
konte/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0
konte/woocommerce/order/order-downloads.php
konte/woocommerce/order/tracking.php
konte/woocommerce/product-searchform.php
konte/woocommerce/single-product/add-to-cart/external.php
konte/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.8.0
konte/woocommerce/single-product/add-to-cart/simple.php
konte/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
konte/woocommerce/single-product/add-to-cart/variation.php
konte/woocommerce/single-product/meta.php
konte/woocommerce/single-product/photoswipe.php
konte/woocommerce/single-product/price.php
konte/woocommerce/single-product/product-attributes.php
konte/woocommerce/single-product/product-image.php
konte/woocommerce/single-product/product-thumbnails.php
konte/woocommerce/single-product/rating.php
konte/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
konte/woocommerce/single-product/sale-flash.php
konte/woocommerce/single-product/share.php
konte/woocommerce/single-product/short-description.php
konte/woocommerce/single-product/stock.php
konte/woocommerce/single-product/tabs/additional-information.php
konte/woocommerce/single-product/tabs/description.php
konte/woocommerce/single-product/tabs/tabs.php
konte/woocommerce/single-product/title.php
konte/woocommerce/single-product/up-sells.php
konte/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
konte/woocommerce/single-product.php
konte/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
konte/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
konte/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 11,804
Oldest: 2022-06-29 13:03:55 +0000
Newest: 2022-07-30 12:21:04 +0000

Failed: 70
Oldest: 2022-07-07 12:29:57 +0000
Newest: 2022-07-29 04:10:20 +0000

Pending: 3
Oldest: 2022-07-31 00:01:10 +0000
Newest: 2022-07-31 12:02:57 +0000

### Status report information ###

Generated at: 2022-07-30 22:59:16 +10:00

Juan G. (woo-hc)

(@judagutor)

2 years, 3 months ago

Hi @extremist87!

Thank you for sending the system status report.

In it, I noticed a few things that could be related to the issue you have:

1. The WooCommerce plugin is outdated:

WooCommerce: by Automattic – 6.3.1 (update to version 6.7.0 is available)

Please update the plugin to the latest version to see if it helps to solve the issue.

2. I can also see that your Konte theme overrides many WooCommerce templates and some overrides are outdated.

Outdated Templates: ?
konte/woocommerce/auth/form-grant-access.php version 2.4.0 is out of date. The core version is 4.3.0
konte/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
konte/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
konte/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
konte/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0
konte/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
konte/woocommerce/emails/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
konte/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
konte/woocommerce/emails/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
konte/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 5.6.0
konte/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
konte/woocommerce/emails/plain/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
konte/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
konte/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0
konte/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0
konte/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
konte/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
konte/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
konte/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
konte/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0
konte/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
konte/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
konte/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
konte/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0
konte/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
konte/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0
konte/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.8.0
konte/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
konte/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
konte/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
konte/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
konte/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
konte/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Please refer to this helpful guide on how to update outdated templates: https://woocommerce.com/document/fix-outdated-templates-woocommerce/.

Once you do this, please check if the issue persists; we will be awaiting your response.

Let us know how it goes for you!

Thread Starter

hurry

(@extremist87)

2 years, 3 months ago

please delete this thread, it turned out to be litespeed ..

Margaret S. woo-hc

(@margaretwporg)

2 years, 3 months ago

Hi @extremist87