Massive site slowness cause by SIB plugin: began 24-09-21

  • Resolved cnslsba

    (@cnslsba)


    3 years, 1 month ago

    Beginning Sep 24, 2021, we began experiencing massive site slowness. The SIB plugin is determined to be the cause: with plugin disabled site works fine. When plugin is enabled, cURL 28 error occurs and site is extremely slow and intermittently inaccessible. Newest version of plugin (updated Oct 4, 21) does not resolve. Excerpt from error log:

    `[01-Oct-2021 09:21:02 UTC] WordPress database error MySQL server has gone away for query SELECT ‘user_added_date’ FROM INFORMATION_SCHEMA.COLUMNS WHERE table_name = ‘wp_sib_model_users’ AND column_name = ‘user_added_date’ made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/mailin/sendinblue.php’), do_action(‘sendinblue_init’), WP_Hook->do_action, WP_Hook->apply_filters, sendinblue_init, SIB_Manager->__construct, SIB_Model_Users::add_user_added_date_column
    [01-Oct-2021 09:21:02 UTC] WordPress database error Duplicate column name ‘user_added_date’ for query ALTER TABLE wp_sib_model_users ADD user_added_date DATETIME NOT NULL made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/mailin/sendinblue.php’), do_action(‘sendinblue_init’), WP_Hook->do_action, WP_Hook->apply_filters, sendinblue_init, SIB_Manager->__construct, SIB_Model_Users::add_user_added_date_column`

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @cnslsba

    Thanks for reaching out and sorry to hear this. Our senior tech team is taking a look now and I will update you very shortly.

    Thanks,

    Sarah

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @cnslsba

    Thanks for your patience. Our senior team informs me they are currently preparing a fix for this that will be released by the end-of-day Thursday 6th Oct.

    Our apologies for the inconvenience this will be causing and our teams are working as quickly as possible.

    I will be sure to keep you updated as things progress.

    Thankyou,

    Sarah

    Thread Starter cnslsba

    (@cnslsba)

    Thank you, Sarah. I look forward to the update.

    Plugin Support Sarah823

    (@sendinbluecustomercare)

    @cnslsba Thanks for reporting this and our apoloigies. The update is available in the marketplace.

    Please reach out with anything else we can help with.

    Sarah

    Thread Starter cnslsba

    (@cnslsba)

    @sendinbluecustomercare Thanks for the quick resolution. Updated and reactivated plugin and all seems to be working well!

Viewing 5 replies - 1 through 5 (of 5 total)
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