Master Study courses stop working when i install any new plugin

Hi there!

Thanks for reaching out about the “Start Course” button issue. While we haven’t seen this exact situation before, let’s explore some potential solutions that might help!

Here are a few things to check:

1. Updates:?The latest version 1.1.6 of the MasterStudy Starter Theme is out on March 5, 2024. Please double-check that your MasterStudy Starter Theme and MS LMS plugin are both up-to-date. Often, keeping your software current can resolve unexpected behavior. Here is the link to the change log: https://docs.stylemixthemes.com/masterstudy-lms-starter-theme/extra-materials/changelog
2. Resaving Permalinks: Sometimes, resaving your permalinks in WordPress can fix glitches related to buttons or links. It’s a quick step that might do the trick.
3. Database Refresh: Try going to your MS LMS settings and simply clicking the save button. This can refresh database records and potentially solve unexpected issues.
4. Plugin Conflict: If you have other plugins installed, it’s possible they’re causing a conflict. To test, temporarily deactivate all third-party plugins (except MS LMS) and see if the “Start Course” button works correctly. After that, you can reactivate your plugins one by one to pinpoint any potential conflicts.
5. Cache: If you’re using a caching plugin, clearing the cache might be helpful. Deactivating it temporarily can also be a test to see if it’s causing the issue.

Please try these steps one at a time, and let us know how it goes after each step. We’ll work together to get your “Start Course” button functioning smoothly!

Thanks for the quick response. I notice the current version of the theme is 1.1.3 but there is no link to upgrade the current version.

Here is what’s listed on theme page

Masterstudy LMS Starter ChildVersion: 1.1.3
By?StylemixThemes
This is a child theme of Masterstudy LMS Starter, generated by Merlin WP.
This is a child theme of?Masterstudy LMS Starter.

Are you using a child theme?

Sometimes, issues can originate from child themes. To rule this out, you can try temporarily switching to the parent theme and see if the problem persists.

Updating Your MasterStudy Theme with a Child Theme:

Since you’re currently using a child theme for your MasterStudy LMS website, updating requires a quick switch:

1. Temporarily switch to the parent theme: This ensures a smooth update process.
2. Update the parent theme: Follow the steps outlined in the provided manual: https://docs.stylemixthemes.com/masterstudy-lms-starter-theme/installation-and-activation/how-to-update-the-theme
3. Switch back to your child theme: Once the update is complete, you can safely switch back to your child theme.

Important Note: Updating your child theme itself isn’t necessary. Changes made in the child theme will remain intact during the parent theme update process.

Let us know if you have any questions!

I have tried all the steps but still having same issue. Once “Start Course” button stop working, deactivating new plugin also doesn’t help. I have to restore whole site back. There is something really wrong not sure with my installation or plugin configuration.

Hi,

Thanks for your patience! To help us pinpoint the issue you’re experiencing, we’d like to try replicating it on our end.

To do this effectively, could you please provide the following information:

1. Version Information:
   • MS Starter Theme version
   • Versions of MS LMS Plugins
2. Replication Steps:
   • If possible, could you outline the exact steps you take that lead to the issue? This will help us replicate the scenario.
3. Potentially Conflicting Plugins:
   • Can you tell me the names of any third-party plugins you installed around the time the ‘Start Course’ button stopped working?

The more details you can provide, the better we can understand the issue and work towards a solution.

Thanks again for your cooperation!

Hi,

Please have a look at below url. Whenever I install a new plugin “Start Course” button stop working.

Maths Unit 2 HSC by The Maths Studio – learniff.com

I just installed WooCommerce plugin and it stopped working.

Cheers,
Gagan Kohli

Hello,

I visited your provided link and detected idex.php link in the URL slug,

You need to try to re-save your permalinks under the wp-admin > settings > permalinks section here select “post name” option and save the changes. After that, try to check the case again

Regards