matomo error

Hi @xrm44 There are several options to fix this issue. Kindly check this link for more insight: https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712

I have the same error with the right PHP version and active mysqli.

I have debugged this and get an error in shell_exex on the test. It sounds that the hoster don’t give access to the grep binary

string(49) "/usr/bin/php -q -v | grep built | cut -d " " -f 2"
array(0) {
}

string(32) "/usr/bin/php -q -m | grep mysqli"
array(1) {
  [0]=>
  string(32) "sh: /bin/grep: Permission denied"
}

Hello @pumpi. If it didn’t give you access, please try to contact your server hosting provider as they might be able to help.

On the other note, you can:

• Disable the async mode by editing your wp-config.php file:
  • Either by enabling the WP_DEBUG mode: if (!defined('WP_DEBUG')) {define('WP_DEBUG", true);}
  • Or by forcing the the async mode by adding: if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')) { define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false); }

Hey @xrm44 . I just want to check if you have you already had a look at our last comment or maybe any question about it?

Still having same issue is there a work around or is there another way to use Matomo with out that .

Still having same issue is there a work around or is there another way to use Matomo with out that .

• This reply was modified 1 year, 4 months ago by xrm44.

@emermatomo the hoster tells me that the access to grep by security reason is disabled but the async archive is running. Only the test for PHP version and mysqli fails. I ignore this error, but I think there must be a better way to test the availability of mysqli and the right PHP version.

@xrm44 @pumpi I do apologize for the inconvenience as we have already exhausted all the possible solution to fix the issue. Since the issue is still not fixed, kindly create a bug report on this link https://github.com/matomo-org/matomo-for-wordpress/issues so our developers can check further and provide solution on the upcoming updates.

I just want to follow up if you have a created a bug report on Github?

not yet but I’ve used matomo for a long time it’s great product.But this is the first time I used the plugin it shows the 2 errors but it seems to be functioning so not sure why it keeps saying that even though it has the right requirement and on my server hosting everything seems to be correct. So that’s why I asked is that really necessary to make matomo work correctly or is there a bypass that can be used

In the meantime, kindly add additional details on the Github repository: https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712

I have checked this with our devs and we’ll try to find a fix this week and release a new plug in version early next week.

In the meantime, it seems you are using PHP 7.3, you can safely ignore this warning.

Hi?@xrm44 As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.