Mauvaise expérience + faux avis

  • J’ai eu une mauvaise expérience avec ce service qui m’a couté un bras ! Le service est incapable de détecter des emails frauduleuses et est un repère pour les spameurs. Ils m’ont clairement incité à résilier mon abonnement, ce que j’ai fait.

    Mais le pompon, c’est que Sendinblue m’a envoyé un email un mois plus tard, me proposant 20€ en carte Amazon si je laissais un avis positif sur www.ads-software.com ! Les avis que vous voyez ici sont potentiellement faux. Quelle entreprise sérieuse payerait ses propres utilisateurs pour avoir de bons avis sur la plateforme ?

    Je tiens à préciser que les entreprises qui ont recourt à l’achat de bons avis auprès de leurs clients sur Amazon se sont fait bannir illico. J’espère qu’il en sera de même pour Sendinblue sur WordPress. C’est inacceptable.

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  • Plugin Support Dulé

    (@lephenixdelafamille)

    @theodenoyelle thank you for the time taken to write a review.

    All reviews – both positive and those where we could have done better are welcomed by the Sendinblue team. Customer feedback is really important in the development of our plugin and we do actively encourage all our users to share their experiences.

    The email you received asked for an honest review of Sendinblue, be that positive or negative. The offer of Sendinblue credits or a voucher is in appreciation of your time taken to review. To keep this thread as humanly as possible, I am personally acknowledging that we made a mistake and released a fix in our review flow! Sendinblue remains committed to the WordPress community and we like to help our users to succeed. Our goal is to become an integral part of your business communication. I can also assure you that this mistake has made our team’s commitment stronger to improve internal operations & to ensure issues like this never happen again!

    With regards to your comments around the use of messaging systems to send multiple unsolicited messages (spam) – as we mentioned in your original support tickets, we do not offer an email validation feature as you had requested. We encourage all clients to import an organic, 100% opt-in list and always use CAPTCHA to prevent invalid email subscriptions. The ability to add CAPTCHA to a form is available to all users of our plugin.

    We’ve tried to share some suggestions via email and see if we can help get you up and running, but it may not apply to all cases. Perhaps following article can help Transactional emails vs marketing emails: What’s the difference?

    Regardless, we certainly wish you all the best and appreciate you trying Sendinblue.

    Thanks

    Dulé Stojnic
    Growth Marketing Manager
    Sendinblue

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