May I ask for code snippts please?

Hi @alexiii,

This plugin does not enable or disable any feature in your GMC account, including customer reviews. Customer reviews must be set up and activated in GMC before the “Google Review Prompt” is check marked in plugin settings.

Once you are registered a set up for customer reviews in GMC, then Google will provide you with a snippet, normally found here after setup: https://merchants.google.com/mc/customerreviews/

Here is a sample:

<script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer></script> <script> window.renderOptIn = function() { window.gapi.load('surveyoptin', function() { window.gapi.surveyoptin.render( { // REQUIRED FIELDS "merchant_id": 359222196, "order_id": "ORDER_ID", "email": "CUSTOMER_EMAIL", "delivery_country": "COUNTRY_CODE", "estimated_delivery_date": "YYYY-MM-DD", // OPTIONAL FIELDS "products": [{"gtin":"GTIN1"}, {"gtin":"GTIN2"}] }); }); } </script>

Great thanks.

I fully understand This plugin does not enable or disable any feature in your GMC account, including customer reviews.

Actually, we already enabled that feature in GMC for one year.

Thanks for details.

So, after replacing the merchant ID, I should insert that JS code onto our site by the plugin of code snippet?

I understand this is out of your support, but you know we are use for temporary debug only, and after that we will use your plugin again, and your support here is much appreciated.

thanks

Hi @alexliii,

Thank you for clarifying! Each of the variables in bold need to be looked up and populated programmatically on the checkout confirmation page. I’m not aware of another plugin or script that does this in in a free WordPress plugin right out of the box.

There are a few different pieces to look up, but I found this on stackoverflow that might be helpful to you. I recommend implementing this script in a custom theme or plugin:

https://stackoverflow.com/questions/66571434/implement-product-review-for-google-customer-review-program-in-woocommerce

Great thanks, it works.

I use the Wp code insert the code at https://www.ads-software.com/plugins/insert-headers-and-footers/

Google review Opt-in survey pop up after placing order.

However, there is error: Product GTIN is invalid!

https://prnt.sc/AmMU19inOcca

I know there is no GTIN in our product, is that related? should that error should be fixed ?

Thanks so much

Hi @alexliii,

The GTIN field is synonymous with SKU in WooCommerce. But if you’re unable to retrieve the product SKUs on checkout, you may leave those blank, as those are not required by Google.

there are Sku on our products, but I am not sure if it already retrieved the Sku, do you mean the GTIN errors actually related to SKU?

or anyway to check if it retrieved SKU?

thanks

Yes the GTIN error means no sku (or an invalid sku) was passed. The easiest way is to re-enable to plugin since it does all the work to resolve these issues for you. But if you must continue troubleshooting, I recommend omitting the GTIN portion from the javascript since it is optional.

Yes the GTIN error means no sku (or an invalid sku) was passed. The easiest way is to re-enable to plugin since it does all the work to resolve these issues for you.

I see, we will definitely re-enable it after debug. For now, the PayPal official support ask to disable all of related plugins on checkout, so that they can help to debug process.

I just tried to comment out all of lines upon GTIN, but the Google survey POP up will not show up:

     //   $gtin    = $product->get_meta('_wpm_gtin_code'); // Check that '_wpm_gtin_code' is the corect product meta key to get the GTIN
     //   $gtin_data[] = '{"gtin":"'.$gtin.'"}';

Google survey Popup works, but it will show the error:

Unchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

May I ask you optimize the code? here is the full code:

add_action('woocommerce_thankyou', 'wh_custom_read_order');
function wh_custom_read_order($order_id) {
    $order = wc_get_order( $order_id ); // Get the order object
    $days  = 7; // Add days

    $billing_email = $order->get_billing_email();
    $date_created  = $order->get_date_created();
    $estimated_delivery_date = date_i18n( 'Y-m-d', $date_created->getTimestamp() + ( $days * 24 * 60 * 60 ) );
    $shipping_country = $order->get_shipping_country();

    $gtin_data = array(); // Initializing

    // Loop through order items
    foreach ( $order->get_items() as $item ) {
        $product = $item->get_product();
     //   $gtin    = $product->get_meta('_wpm_gtin_code'); // Check that '_wpm_gtin_code' is the corect product meta key to get the GTIN
     //   $gtin_data[] = '{"gtin":"'.$gtin.'"}';
    }
    ?>
    <script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer></script>
    <script>
        window.renderOptIn = function () {
            window.gapi.load('surveyoptin', function () {
                window.gapi.surveyoptin.render({
                    "merchant_id": 4534534534,
                    "order_id": "<?php echo $order_id; ?>",
                    "email": "<?php echo $billing_email; ?>",
                    "delivery_country": "<?php echo $shipping_country; ?>",
                    "estimated_delivery_date": "<?php echo $estimated_delivery_date; ?>",
                    "products": [<?php echo implode( ', ', $gtin_data ); ?>]
                });
            });
        };
    </script>
    <?php
}

Thanks in advance.

• This reply was modified 1 year ago by alexliii.

Hi @alexliii,

I would not trust PayPal support, they are outsourced call centers that have no genuine interest in resolving root issues. They are likely following a prewritten script that is a long and painful process, causing you (and me) time consuming work.

Uninstall the PayPal plugin and find an alternative. I recommend “Payment Plugins for PayPal WooCommerce” or something similar. You should be able to able to add a few API keys and be up and running in 15 minutes. I have several production sites that use “Payment Plugins for PayPal WooCommerce” and “Ship Estimate for WooCommerce” together with no issue.

Oh…

Thanks for so much, yeah, I am exhuasted with that plugin.

Do you mean this plugin at https://www.ads-software.com/plugins/pymntpl-paypal-woocommerce/?

Do you enable the Multi Currency? we are using this plugin for Multi Currency at https://www.ads-software.com/plugins/woo-multi-currency/, Multi Currency plugin recommend?

Thanks

I have not enabled multi currency so I cannot say, but the basic payment feature works flawlessly.

Great thanks.

I am testing it now, and it work, although I have not test with multi-currency.

By the way, is Payment Plugins for PayPal WooCommerce full free plugin? I did note there is a pro version.

I’m not sure. All the features I use in the plugin have not been limited, and it’s been installed for a long time. I’m glad it is working out for you!

Great thanks.

Any exprience with setup Venmo? we are Paypal merchant account in China, and I am not sure if Venmo support us to collect payment from customer.

Do you use Venmo?

I am aware of Venmo, but their processing fees are very similar to PayPal so I have not set up. It should be fairly easy to set up if you already have a PayPal merchant account, since Venmo is a subsidiary of PayPal.