Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @vocmarcello,

    Could you please share with us a copy of your WooCommerce system report so we can better understand your site setup?
    Some users reported a similar behavior when using the “Checkout Field Editor” plugin. But this could potentially also be a caching-related issue.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread if you send a private message.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter Marcello

    (@vocmarcello)

    Yes I use too Checkout Field Editor
    I have send private message
    Thank you

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @vocmarcello

    as confirmed on the private ticket:
    The Checkout Field Editor plugin uses a WordPress hook in an incorrect way which interferes with the PayPal Payments plugin settings.
    Some settings in our plugin may not be displayed correctly as a result and this could potentially cause more problems and impact the smart button rendering.

    For the time being, the only way to prevent this issue is to disable the Checkout Field Editor plugin.

    If you use this plugin to only hide most of the Checkout billing fields, this could also be achieved with a little code snippet which must be placed in the functions.php file of the (child) theme.
    We recommend creating a child theme, so your modifications will remain when the main theme updates: Child Theme Basics | Create and Install Astra Child Theme
    The Code Snippets plugin can also help you to easily insert code into your website.

    Then you could insert code like this to hide the fields (in this case for virtual products): WooCommerce: Hide Checkout Billing Fields if Virtual Product @ Cart
    The “virtual” condition is optional, and you can also hide all of the fields for all products with this snippet: How to remove billing fields from WooCommerce – WPbrainery

    This should help you resolve the issue, so I will mark this thread as resolved.
    Please don’t hesitate to open a new thread if our continued support is required.

Viewing 3 replies - 1 through 3 (of 3 total)
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