Measures for non-existent email addresses

  • Resolved tkenichi

    (@tkenichi)


    3 years, 8 months ago

    On the checkout page, I entered a non-existent email address and paid by credit card.
    An “internal server error” is displayed at the top of the checkout page. The payment completion page is not displayed.
    However, credit card payment has been completed.
    This is an unexpected move.
    Is there a solution?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @tkenichi,

    That is indeed an unexpected move. I was unable to reproduce it on my test site here. I used a non-existent email address, however the order completed successfully without an error, and I see the payment completed page https://d.pr/i/gaGC0M

    Please enable debug logging under WooCommerce > Settings > Payments > Stripe, then try your test again.

    Next, take a look under WooCommerce > Status > Logs, and look for Stripe in the dropdown. This may provide further information on what’s happening.

    While you’re on that page, check whether there’s a Fatal Errors log as well, which may provide further clues.

    The internal server error can often mean a conflict with another plugin, or your theme.

    To troubleshoot this, we recommend a conflict test as described here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Once you’ve found the plugin causing the problem, you’ll be able to troubleshoot further.

    Thread Starter tkenichi

    (@tkenichi)

    Thank you for your reply.

    I checked according to this page.
    Did not resolve.
    · Plugin changes (Twenty Nineteen)
    · Temporarily deactivate all plugins except the problematic WooCommerce and WooCommerce extensions.
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    There is no fatal error log output in the debug log.

    See the Chrome developer tools log.
    https://drive.google.com/file/d/1V2PpL6sP1A0FWIJZffedRy1FcTXFv5IU/view?usp=sharing

    • This reply was modified 3 years, 8 months ago by tkenichi.
    • This reply was modified 3 years, 8 months ago by tkenichi.
    Thread Starter tkenichi

    (@tkenichi)

    Hi @stephjacq

    solved

    Sending an email using the plugin solved the problem.
    「WP Mail SMTP by WPForms」

    The cause this time was a problem with the web server you are using.
    This was a peculiar problem for Japanese server companies and was difficult to find.

    Thank you very much.

    • This reply was modified 3 years, 8 months ago by tkenichi.
Viewing 3 replies - 1 through 3 (of 3 total)
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