Media drag & drop not working with all media files

  • Resolved raininger

    (@raininger)


    10 months ago

    Hi,

    I use the Post Types Order plugin for media files (images) that are displayed in a gallery. Now I have the strange problem that some images can be dragged & dropped and others not.

    To be more specific, all images can indeed be dragged & dropped but the result is not saved for all images. For some images, after reload the images are still in their old place, the new order is lost. For other images it works fine.

    I cannot find out what makes the difference, why it works with some images and not with others. How can that be and what can I do to solve this problem?

    Thank you,

    Rainer

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Maya

    (@tdgu)

    Hi,
    What kind of gallery do you use ? Is the default WordPress Gallery :

    Or maybe you use a custom code that implements a Gallery ?
    Do you use the WordPress Gutenberg editor or the classic editor?

    Thanks

    Thread Starter raininger

    (@raininger)

    I use the default WP Gallery with the shortcode [gallery category="pics" link="none" size="full" orderby="menu_order" order="ASC"]. And I use the Classic Editor and the Divi Builder.

    However, I guess that it has nothing to do with the gallery or the editor because the problem occurs in the WP backend. I drag & drop a media file in the media list to a new place and when I reload the page, then the file is back in its old place, the new place is not saved.

    With some files it works, with others not. They are all pictures (JPG), all between about 10 – 200 KB, there is no obvious difference. Very strange!

    Thread Starter raininger

    (@raininger)

    Problem not solved, still waiting for help…

    Plugin Author Maya

    (@tdgu)

    I’m not able to replicate the issue on this side. Can you create a video with the issue? I may be checking the wrong thing.

    Thanks

    Thread Starter raininger

    (@raininger)

    Thank you Maya,

    Here is the video. What I’m trying to do: I want to move image 1642 to the top between images 1633 and 1645, so I drag 1642 to the top and drop it there. Then I want to see if the new position was saved. I reload the page by clicking on “Library”. Then I scroll down to check whether image 1642 is in its new position. You can see that 1642 has NOT been moved, but is still in its previous position.

    There are some images that can be moved and some cannot be moved.

    I hope you can help me with this.

    Rainer

    Thread Starter raininger

    (@raininger)

    Sorry, I forgot to attach the video. Please get it here:

    https://we.tl/t-3p16cOYWdh

    Plugin Author Maya

    (@tdgu)

    Hi,
    Sorry, but I can’t replicate the problem from this side. It must be something related to your set-up. Try to disable other plugins and see if makes a fix

    Thanks

    Thread Starter raininger

    (@raininger)

    Hi Maya,

    Thank you. I followed your advice and deactivated all plugins except Post Types Order. No change, same issue.

    In wp-config.php I deactivated everything except the basic WordPress lines. No change, same issue.

    Also I activated debug mode in wp-config.php to see if there are error messages. No error messages.

    What else can I do?

    Plugin Author Maya

    (@tdgu)

    Hi,
    I’m sorry but i have no idea what could be wrong. That has to be checked further, with a code debug.

    Thanks

    Thread Starter raininger

    (@raininger)

    Hi Maya,

    When will you be finished with the code debug? Is there anything I can do to speed it up?

    Thanks,
    Rainer

    Plugin Author Maya

    (@tdgu)

    Try to contact us through our website and someone will assist with that.

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Media drag & drop not working with all media files’ is closed to new replies.