Media failing to load

  • Since upgrading to the new system, I have been unable to access my media files or load new media. The WordPress link at the bottom of the tslbooks.uk admin page feeds to www.ads-software.com. (One of my other sites is wordpress.com and does not have the same media problem.)

    I installed the Classic Editor plug-in which didn’t help and have since tried reinstalling version 5.0. I have also deactivated the Classic Editor with no luck.

    I’m now at the point of wanting to instal a back-up version of the site from before updating so that I can get new products and information onto my site, but thought I should contact the forum first.

    The issue is also impacting on the search function within a WooCommerce plug-in. I will contact WooCommerce once I can access my media files if the search issue persists.

    Please can you advise.
    Many thanks
    Anne

    The page I need help with: [log in to see the link]

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  • Hello @gwaa

    Hope you’re doing well!

    Is the same issue happening with all plugins deactivated? If the issue persists, please ass following lines in the wp-config.php file:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */

    Go to Media page to replicate the issue. This way all errors will be saved in the debug.log file inside the /wp-content/ directory.

    Share the errors shown with the debug.log file.

    Please advise,

    Cheers,
    Nastia

    Thread Starter GWAA

    (@gwaa)

    Hello Nastia
    Many thanks for getting back to me today. Much appreciated.

    It seems the Yoast plugin is causing the problem – who would have thought!
    Just grateful I didn’t have to go changing the wp-config.php file

    And as expected sorting out the media issue resolved the Woocommerce search one.

    Have a good day.
    and thanks again
    Anne

Viewing 2 replies - 1 through 2 (of 2 total)
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