Media Library Issues – media-new.php terminates, thumbnails issue

  • SSSLilla

    (@ssslilla)


    11 years ago

    Since the upgrade to WP 3.7.1, when I upload new media files to the library, page goes blank and the URL reads site/media-new.php

    I can then reload my main url and go to the media library and the image has been uploaded, but the thumbnail shows as one black pixel. I have looked in the FTP on the host, and the image and all thumbnails are there. I can view the image, and it will display on pages. It will not display as a featured image.

    I have tried the following troubleshooting methods:

    • disabling all plugins, no change
    • changing my theme to basic WP theme, no change
    • uncheck “Organize my uploads into month- and year-based folders” under Media Settings, because there’s no longer an option to change the file path, no change
    • test uploading files in Chrome, Mozilla, and IE, results are the same
    • set all permissions to 0755, no change

    When I access my server via FTP, I can see the images in the upload folder. When I delete an image via media library, all the thumbnails created are still there but the original image is deleted.

    The thumbnails are present on the server, but they do not display in the media library or if set as featured image. But the thumbnail will show when setting the featured image from the Edit page settings (which is the only way I know how). And these are only for media files uploaded after the 3.7.1 install. Images uploaded prior to this are fine.

    I looked at the media-new php file to see if anything stood out to me (very basic knowledge). The final line reads:

    backticks
    <?php
    include( ABSPATH . ‘wp-admin/admin-footer.php’ );
    backticks

    There’s no closing tag. Is this a problem? Could this be causing the blank page at site/media-new.php?

    I’ve been at this all day, and I don’t know what to make of it or how to fix it.

    My site is https://www.sssgis.com

    Please let me know if you need more information.

    EDIT1: When I add media to a page via the “Add Media” button, the width and height is automatically set to 1. I have to manually change it to the size I want.

Viewing 3 replies - 1 through 3 (of 3 total)
  • esmi

    (@esmi)

    Have you tried:

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Thread Starter SSSLilla

    (@ssslilla)

    First, thank you @esmi. I’ve read many of your responses in my research, and I appreciate the time you put into responding to these issues.

    I reset the plugins folder by FTP. While it was named plugins.hold, I uploaded a new image, all issues are resolved.

    I created a new plugins folder (and kept plugins.hold) to reactivate each plug in one by one. The issues resumed after reactivating SP Client Document & Project Manager. I plan to contact the developers of the plugin to see if I can find and fix what is causing the problem.

    I did not attempt to re-upload all files & folders. Please let me know if I should still complete this step.

    I would like to keep this topic open until I am able to update whether or not I find a fix with the plugin developers.

    esmi

    (@esmi)

    There’s no need to re-upload all files & folders now that you’ve identified the culprit.

Viewing 3 replies - 1 through 3 (of 3 total)
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