Media Upload error after upgrading to Version 3.8

I’m having the same problem since the latest update. I use https://www.ads-software.com/plugins/enable-media-replace/? plugin to re-upload the image from the dashboard & it works!

Thanks Hardeep for your suggestion, but I really want to see if this is being caused due to some permission issue with Hosting account or due to the changes which was done in latest version of the WordPress.

Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– switching to the default theme to rule out any theme-specific problems.

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

It seems to be something with 3.8 release as I never faced this problem in any other versions.

@hardeep Asrani: If you require assistance then, as per the Forum Welcome, please post your own topic. Right now, you are simply adding a layer of confusion to the original poster’s topic.

Sorry, but I was just trying to tell that nothing is wrong with GoDaddy.

Hi Esmi,

I have the following observations:

– When I deactivate all the plugin the problem still persist.
– When I switch to default theme i.e twenty ten, the problem disappears

So my next step would be to contact theme developer to resolve this issue?

When I switch to default theme i.e twenty ten, the problem disappears

That does sound like a theme problem. Where did you download this theme from?

It is the premium theme “Avada” which I was using for the site which is having the problem. I have raised the support ticket with theme creator and pointed this issue to them. I am waiting for their response for the time being.

The theme creator has released a new version of the theme so I had updated my present site with the latest version of the theme.

Lets see what is the response of the theme creator.

Hey dipaksaraf,

We have replied on our support forum, and I can assure you it is not a theme issue. Even though the default theme works, it does not point to the theme. Premium themes take more resources than a default theme.

Please contact your host and explain to them the situation.

Feel free to follow up on our forum as we just did.

Thanks

I can’t understand your reply to this issue, since I am quite sure before updating the version of theme, this functionality was working perfectly alright.

Did WordPress made some functionality which now restrict the memory usage??

This is your response to my ticket:

“what you are experiencing is directly a result of your server hosting packages memory limits. The default theme does not require very much in terms of processing power and the error you have highlighted above pertains to the handling and processing of images

The limit error you are encountering is a safety measure put in place to prevent rogue scripts etc from running on the server and draining all of the resources available. This particular script belongs to WordPress and is utilized by the theme. If you show this to your hosting company and ask them to increase the limits you will be fine”

I also don’t understand what changes had been done which has resulted in using more memory in hosting which was working perfectly alright before the upgrade of WordPress and Theme??

Man this updates and upgrades has become really a painful one @esmi any pointer on how to resolve this would be helpful.

Here’s a solution that I think might work for you. Create a php.ini file and put following code & it’ll never happen to you again:

ini_set('max_execution_time', 300); //300 seconds = 5 minutes

That will not work on all hosts.

@dipaksaraf: you need to contact your hosting provider about this.

What’s really amusing me is it was working perfectly well before upgrade of WP & theme, so wondering where the changes happened? WordPress codebase or Theme?

Now I am totally confused at the resolution provided or suggested by the GoDaddy.Previously WordPress used to had an option to specify the upload directory which was subsequently withdrawn in version 3.7, but GoDaddy suggest that this will fix the upload image problem.

But this is not working for me. Wonder why or where the mistake is WordPress core? Theme ?? Hosting ~ GoDaddy ??

All are saying their end is correct.

Dipak

Dear XXXXXX,

Thank you for contacting our Professional Hosting Services support team. I understand you are encountering issues in uploading images on WordPress. While we do not provide direct application support, we can certainly do our best to guide you in the correct direction. Per the post on https://www.ads-software.com/support/topic/wordpress-38-update-not-uploading-new-images, I examined your WordPress database and found that the upload_path in your wp_options table was missing completely. As a courtesy, I have entered the default path WordPress uses for uploads (‘wp-content/uploads’). As this path was not established, it defaulted to the server’s /tmp directory (for PHP uploads), which is not meant to be used as storage for media and is regularly cleared by the server. If you do continue to experience issues with your WordPress application and believe that it is server related, please reply to this email with evidence you may have, including any relevant screen shots, configuration information, or any other details that would assist us in further investigating the matter. Please let us know if we can assist you in any other way.

Best Regards,
Brian C.