Media upload error for pictures and videos

Hello, bseidner, & welcome. Have you checked the max_post_size for that site? It should be the same as for file uploads. If it is, then please send us the precise error you’re receiving. Thanks so much for including your site url, BTW.

Another thing you can do is to use a plugin called Add from Server. This allows you to use ftp (hopefully some variant of secure FTP) to upload files & add them to the media library.

Hi Jackie both are set the same this is what I get when I try to upload here is a screenshot link. https://www.amazon.com/clouddrive/share/219qMgGprmdYlQrbsa18U3loXPOiB8xvv3cSJBYjAEO

Man, it’s sure cold where you’re at, bseidner! Brrr! I doubt that’s what’s causing your error, though :).

Weaver II is a pretty old theme & has been subverted by Weaver Xtreme. I’d like to please see you disable all plugins, choose a default theme (they begin w/the word twenty), & try to upload a pic or video to see if the error continues. You can switch everything back once you’re done w/that. If you still get errors once all that’s finished, we’ve still got lots & lots of tricks up our sleeve.

I still have the problem I wonder if it is a host thing.

Hello again, bseidner. Please edit your wp-config.php file & change wp_debug from ‘false’ to ‘true’. Then try to upload a pic or a video & see if you notice any error messages. If so, please paste them to your next reply. This is a security risk, so please change it back to ‘false’ again when you’re done.

Next, please log into your hosting provider’s control panel & see if it has an aplet called ‘Errors’ or ‘Error logs’. If there are entries that correspond to the dates you’re having errors, please feel free to paste them to your next reply as well.

Also, please look in your WordPress folder & any subfolders for files called error.log or error_log. Again, if there are entries corresponding to the dates on which you’ve experienced these errors, you can paste them to your next reply.

When pasting, please enclose entries in , ie,

line 1
line 2

Also, might we please see your .htaccess file?

Lastly, if all else fails, I’d be happy to arrange a staging area on my server so we can test your hypothesis that this is a hosting issue. I’ve done this for folks before, & often it proved beyond a shadow of a doubt that indeed the issue was w/the hosting provider.

Hi @bseidner,
Did you manage to solve this? I have the same issue and would appreciate some help.