Hi Tracy, thanks so much for the feedback. Unfortunately, issues with email notifications are typically due to configuration issues with your email sending in general and almost always out of the control of the Sign-up Sheets plugin. The Sign-up Sheets plugin leverages the native WordPress email method for all emails sent and therefore if email isn’t working successfully it is almost never caused by the plugin. Email issues can definitely be very tricky to debug, though, so I definitely understand your frustration. Most commonly it is trouble with emails being flagged as SPAM due to incorrect DNS configurations or incorrect mail setup on your server or WP install. I do have a help guide to assist with troubleshooting email issues located at https://www.fetchdesigns.com/doc/mail-sending-troubleshooting/. Upgrading to a new ISP and PHP won’t solve these types of issues, although you may be able to enlist your hosting provider or email service provider to try and help track down the cause.
Regarding support response time, I checked my records and found 3 instances where you reached out for support. Two received responses either same day or next day… one of which was last year for the email sending issues and you received a response the same day of which I provided you similar information as noted above and did not year back on further problems. The other was for troubleshooting a theme issue which is not something that is typically supported since it’s out of my control. I do apologize for the delay in my response there, but it took some time to for me to learn your theme and figure out the solution of which I did then send a very detailed response complete with screenshots and it appeared this solved your issue. While I can’t guarantee to be able to support all theme issues, I do try when when possible.
I hope you are able to track down the email issue and if you ever need any help, please don’t hesitate to reach out at https://www.fetchdesigns.com/contact/#sign-up-sheet-support.
