Mega menu doesn’t load

  • Resolved akndsandhu

    (@akndsandhu)


    3 months, 2 weeks ago

    Hi team

    i add the mega menu on services tab, but its not load. kindly guide me how can i enable mega menu.

    Server info:

    Server architectureLinux 5.14.0-427.26.1.el9_4.x86_64 x86_64Web serverApachePHP version7.4.33 (Supports 64bit values)PHP SAPIfpm-fcgiPHP max input variables2500PHP time limit300PHP memory limit512MMax input time60Upload max filesize128MPHP post max size128McURL version8.1.2 OpenSSL/3.0.8Is SUHOSIN installed?NoIs the Imagick library available?YesAre pretty permalinks supported?Yes.htaccess rulesCustom rules have been added to your .htaccess file.Current time2024-08-06T04:29:27+00:00Current UTC timeTuesday, 06-Aug-24 04:29:27 UTCCurrent Server time2024-08-06T04:29:25+00:00

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Moin Munna

    (@moinmunna)

    Hi @akndsandhu ,

    Thanks for reaching out to us. I have checked your site and found that you are using the Elementor Nav Menu. In order to use Megamenu you need to use our widget which is Elementskit Nav Menu.

    Please use the widget and you’ll see the Megamenu in the front end. Here is a video showing you the widget – https://d.pr/v/dKiKVL.

    Feel free to reply with any further query.

    Regards,
    Moin

    Thread Starter akndsandhu

    (@akndsandhu)

    Hi Munna

    thanks for reply, there is nothing found when i search “Elementskit Nav Menu” in elementor elements . please find screenshot “https://prnt.sc/4DTGBW9dfVqc“

    Plugin Support Moin Munna

    (@moinmunna)

    Hi @akndsandhu,

    It seems like Elementskit is not installed on your website or the widget is disabled from the settings. You can find it here: https://d.pr/v/e95W7T.

    If you have it enabled but still face this problem then please run a conflict test to check what actually causes the issue.

    To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for Elementor and Elementskit to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let us know your findings after performing the conflict test.

    Best Regards,
    Moin

    Thread Starter akndsandhu

    (@akndsandhu)

    Hi Moin,

    Thanks for reply

    Menu not loading , after following all the step . If possible kindly check once use following credentials

    username: master

    password :9U&HjjNaz%gz%hGa6$F0d1ep

    Plugin Support Moin Munna

    (@moinmunna)

    Hi @akndsandhu,

    Sharing login access within the wordpress support forum is not recommended as it is a public community. Please remove the access from your site as soon as possible.

    However, I found on your site that you didn’t use the Elemenetskit Nav Menu in your Header, so the megamenu was not working. I have replaced the widget and it is working fine now – https://d.pr/v/HSeYXv.

    Thanks,
    Moin

Viewing 5 replies - 1 through 5 (of 5 total)
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