Meh…Not User Friendly, Crappy Tech Support

While Envato’s Phlox looks nice and the demos look cool, it’s not super user-friendly and support is less than responsive. I never purchase a theme without giving it a run using the free version. I’m not web designer, but a small business person who has enough skills to be dangerous. I decided to give myself a total rebuild and started, as recommended by Phlox, from a fresh WordPress site. I also decided to upload one of the Envato demos that was particularly slick looking. Suffice to say, it’s been a disaster and a total waste of my time. Documentation on their site have broken links and while I don’t expect non-English speaking developers to use proper grammar, some of the documentation makes no sense. When I had a couple issues, I was told to fill out a ticket. Three days later, no response still. By comparison, my old theme (some of the tech support were in Indonesia and Philippines) would have answers for me within hours, not days and days.

• This topic was modified 4 years, 6 months ago by dpkan.