Member charged after refund

  • Resolved amckinnell

    (@amckinnell)


    10 years, 6 months ago

    Hi, I have issued a refund to a member and the member was correctly demoted to a free subscriber. The paid subscriber id is blank and there is an admin note saying they were demoted at a particular time. Everything looks good. Except PayPal charged the member again the following month.

    Does anyone know why/how this could happen?

    Thanks for your help.

    https://www.ads-software.com/plugins/s2member/

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  • Thread Starter amckinnell

    (@amckinnell)

    Through research, I have answered my own question.

    In case anyone else needs to know, when you issue a refund via paypal, the integration with s2members will demote the user. But it doesn’t cancel the recurring payment!! (This seems like a pretty big oversight, why would anyone want free subscribers who are still paying??) You have to refund AND cancel the recurring payment at paypal.

    Glad you sorted it out. ??

    Yes, s2Member doesn’t cancel the subscription for you when it does the EOT on a refund. You have to cancel it yourself.

    What you can do to avoid that confusion is change the “refunds/partial refunds/chargebacks trigger immediate EOT” setting so it only demotes on chargebacks, not refunds. WP Admin -> s2Member -> PayPal Options -> Auto EOT Behavior

Viewing 3 replies - 1 through 3 (of 3 total)
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