member levels page is blank

I think it is theme related (Kleo). Because changing theme brought it back. Bummer, I just spend a week setting up Kleo and have been getting login and membership issues daily ??

Hey Steve,

I believe there is an issue with the membership page template inside Kleo ( from what I’ve heard ), I think your best bet will be to contact Kleo support to assist you and debug this issue from their side. I am waiting to receive login details from another issue with PMPro and Kleo and will hopefully figure out what’s going on exactly and I’ll be sure to post a fix to it.

I do believe a work around is to only show certain membership levels using the advanced shortcodes add-on as this seems to fix the issue temporarily. (This add-on requires a paid account from PMPro)

If you have a Paid Memberships Pro plus account, you may log a ticket there and someone from their support team will assist you further – https://www.paidmembershipspro.com

Hopefully this somewhat helps ??

Regarding your BBPress and PMPro installation will require access to your site to debug further.

I think you may need to seek some help with BuddyPress or PMPro directly to get to the bottom of the issue.

You may be able to redirect users away from BBPress registration page, which I’ve found on the BBPress forum here -> https://bbpress.org/forums/topic/how-to-disable-registration/ (Although you may need to simply do a redirect if the user lands on the registration.php template and redirect to your PMPro registration page – there may be an easier way of doing this).

Sorry I couldn’t help you further.

I’m sure you’ll see my response on the other thread with a similar issue.

Could you please test this for me.

1. Login to your site via FTP
2. Navigate to ‘wp-content’ > ‘themes’ > ‘kleo’ (Please go into your parent theme)
3. Navigate inside your parent theme, to: ‘paid-memberships-pro’ > ‘pages’ > ‘levels.php’
4. Rename your ‘levels.php’ to ‘levels-old.php’
5. Revisit your [pmpro_levels] page and see if it’s displaying correctly?

Please keep me posted.

Hey, this is great info. I really appreciate it. Your name change tip, levels to level-old did the trick.

Thanks so much. I will be sure to leave a good review. And just may buy your premium support just for the help I need.

One thing, in your second answer, I was talking about BuddyPress, not BBPress. I am trying to completely bypass BuddyPress registartion.

If PMP reliant on BuddyPress to make your membership levels? If no, I only want to use PMP. Thanks.

Thank you for your feedback, I’m glad it was a temporary solution.

I do believe Kleo is planning to release an update for this ??

• This reply was modified 8 years, 5 months ago by Andrew Lima.

I’ve actually looked into this and it seems you could add the following code to your theme’s functions.php (at the bottom)

/**
 * Disables BuddyPress' registration process and fallsback to WordPress' one.
 */
function my_disable_bp_registration() {
  remove_action( 'bp_init',    'bp_core_wpsignup_redirect' );
  remove_action( 'bp_screens', 'bp_core_screen_signup' );
}
add_action( 'bp_loaded', 'my_disable_bp_registration' );

If you require more ‘hands-on’ assistance, I do advise in signing up for a premium Paid Memberships Pro account so a support engineer can login to your site and assist you with this. ??

• This reply was modified 8 years, 5 months ago by Andrew Lima.

It looks like Kleo releases an update today to address this issue.

I signed up for the PMP account two days ago. It has already paid for itself with fast and effective advice. Thanks.

Thank you for your feedback ??

Definitely post on the Paid Memberships Pro member forums to receive better (more detailed support).