Members directory empty

  • Resolved dilettamilana

    (@dilettamilana)


    5 years ago

    Hello!

    I have upgraded UM to version 2.1.1 but now I can’t see any members displayed in member directories (Examples are in section “Team” found in many pages such as https://yezers.it/istruzione/, https://yezers.it/plastica/, https://yezers.it/collegi-elettorali/). In the backend I can see all directories correctly, including all members, just as I did before. Any idea on why this might happen?

    In previous answers I read suggestions such as flushing the cache and removing all customized templates from my theme for the member directory, but I’m not sure how/where to do that. Any help?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter dilettamilana

    (@dilettamilana)

    As additional information, I am using shortcodes to display these users. So in the SiteOrigin Accordion panel named “Team” I have added the shortcode [ultimatemember form_id=”xxxx”], where xxxx is code code I find in the member directory page.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dilettamilana Please read this pinned post to help you with the Member Directory issues: https://www.ads-software.com/support/topic/ultimate-member-2-1/

    Regards,

    Thread Starter dilettamilana

    (@dilettamilana)

    Hello, thanks for your answer. Unfortunately it didn’t help, because I am not using URLs but only shortcodes to visualise member directories. From my comment above: in the SiteOrigin Accordion panel named “Team” I have added the shortcode [ultimatemember form_id=”xxxx”], where xxxx is code I find in the member directory page.

    salamtura

    (@salamtura)

    Hello,

    From your link above i see that you were able to fix this issue. Any pointers will be nice.

    thanks

    kernkraftx360

    (@kernkraftx360)

    Let us know how you solve the issue on your site as I am having the same problem.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @kernkraftx360 @salamtura

    Could you please confirm if you have cleared the site cache and browser cache on your end after you update the UM? We got some updates to the JS/CSS files so it requires you to clear cache.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi Everyone

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards,

    Thread Starter dilettamilana

    (@dilettamilana)

    Sorry for my late response, I can confirm I only cleared the cache!

    Same problem for me. We use the directory short code to inject the members directory into a wp page. But the result is empty… We can wee the grid/list toggle… but there is no user… (our members list has 196 members)

Viewing 9 replies - 1 through 9 (of 9 total)
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