Members Plugin blocks functions of the TagDiv Builder

Hi @digitalmediafbm2021

It looks like TagDiv Builder is a part of paid themes only so we won’t be able to reproduce and debug this issue. Could you deactivate all your plugins except Members and TagDiv Builder and see if that issue persists? Do you see any errors related to that issue in your PHP log file?

Best

The issue appears to be related to the Members Plugin. After deactivating it, the website functionality was restored. I also installed this plugin on one of our staging environments to better diagnose the error. The log file provided me with a PHP fatal error that is linked to the Members Plugin. The error message is as follows:

“PHP Fatal error: Uncaught Error: Call to undefined function Members\Admin\members_is_admin_page() in /var/www/vhosts/stage01.(……)/httpdocs/wp-content/plugins/members/admin/class-notifications.php:436”

This error suggests that there is a problem with a function called “members_is_admin_page()” in the Members Plugin. This function seems to be undefined or not accessible at the given location, which is causing the fatal error.

The members_is_admin_page function that is throwing that error is a part of the members/admin/functions-admin.php file. This file is only required in the Dashboard and we use is_admin() function to include it. This file should be included in TagDiv Builder but could you reach out to their support and confirm that?

Best