Membership account issues

Hi,

Thanks for reaching out to us about your recent upgrade purchase. We apologize for this upgrade confusion and are happy to work together to get this sorted.

To investigate further and assist you more effectively, please provide us with the email address associated with your OptinMonster account.

Once we have this information, our support team will look into the issue and ensure that your account is properly upgraded to the membership level you paid for. We’ll then reach out from our support address to the email on file in your OptinMonster account.

We appreciate your patience and look forward to further working with you!

I upgraded my membership on 05/26 I think. I paid through paypal and the transaction is confirmed.

Cool! But the developer cannot and must not support you here and this must not be done.

To investigate further and assist you more effectively, please provide us with the email address associated with your OptinMonster account.

Do not, really do not ever, post any email on this site. The “Spam That Posted Email Address to Oblivion” will happen if you post an email here.

Also customers can’t be supported here as I wrote.

@stuttle made a mistake in asking here and should have replied something like this.

Hello! As you are customers of ours, there does not exist any scenario where we are permitted to support you on this site.

That’s not allowed for any developer and we could get into real trouble here if we did that one this site. Please contact us on our own site so that we can support you (a paid customer) in an appropriate manner.

*Drinks coffee, so good.*

Or something like that. ??

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://optinmonster.com/docs

Scroll down on that docs page, as their customer you can submit a ticket there.

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Thanks for catching my mistake, Jan, and apologies! You’re right, I should NOT have asked for the email address and had originally intended to ask for their website URL. You can tell my coffee hasn’t kicked in???.

As you mentioned, we’d like to work directly with these customers to ensure they have successfully moved from their free plan to the paid plan selected.

@themindylist and @jdembowski, please reach out on our docs page, as mentioned by Jan, or our Contact page at?https://optinmonster.com/contact-us/ so we can assist in the appropriate manner.

Hi

First, I wanted to apologize if I came off as rude in my initial post.

Becca from OptinMonster’s Billing Team reached out to me and solved the issue, so everything is good now!

Thank you so much for all the helpful replies!

That’s wonderful news, @themindylist! I’m so glad Becca could help and you’re able to dive into OptinMonster even further.

If there’s anything else we can help with in the future, please let us know. We are always here for you and look forward to helping you in every way we can!