Memorizing the contents of checkout fields

  • Resolved siutek

    (@siutek)


    4 months, 2 weeks ago

    I have noticed on several of my sites that after completing the checkout form fields, navigating to another subpage and returning to checkout, some fields remember the data previously entered and some are blank. Why does this happen? Why don’t the first name, last name, phone, email address fields remember the data entered?

    This is about the situation when the user IS NOT logged into the store.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @siutek,

    Thanks for reaching out.

    Why does this happen? Why don’t the first name, last name, phone, email address fields remember the data entered?

    From what I understand, this only happens for users who are not logged in.

    In that case, WooCommerce uses cookies to store cart data and other non-sensitive information.

    However, due to privacy considerations, sensitive information like first name, last name, phone, and email address are not stored in cookies. This is why these fields are not remembering the data entered when you navigate away and then return to the checkout page.

    For reference, you can checkout this guide.

    I hope this clarifies any confusion

    Thread Starter siutek

    (@siutek)

    Thanks, that explains everything ??

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @siutek,

    Glad to know that we were able to help. I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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