Memphis Docs jQuery Error on WPEngine

  • Resolved jessreilley

    (@ellnut)


    7 years, 11 months ago

    Hi,

    I’m having a problem with running this plugin on WP Engine – it used to work fine, but it stopped working at some point. I have it set up on staging and have every other plugin disabled and I’m running the Twenty Sixteen theme. The problem is when I try to upload a file. Clicking the “Add New Document” button doesn’t do anything anymore. I get this jQuery error: “TypeError: jQuery(…).tooltip is not a function
    /wp-content/plugins/memphis-documents-library/memphis-documents.min.js?ver=4.7.2:1”

    I have a full duplicate of the site on my SiteGround server and I don’t see any issue. Any idea why I’m seeing the issue on WP Engine? Thanks for your help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author bhaldie

    (@bhaldie)

    Its a issue with loading javascript more the loading of jQuery. mdocs is loading before jQuery which is casing you issue. I will have to release a patch in the next couple of days that will address the issue.

    Stay tuned ??

    Thread Starter jessreilley

    (@ellnut)

    Great, thanks so much for your quick response and support! We love the plugin and are looking forward to getting it back up and running ??

    Plugin Author bhaldie

    (@bhaldie)

    this issue should be resolved in version 3.6.19.

    Thread Starter jessreilley

    (@ellnut)

    Thanks so much for your quick reply and support. I just updated, but I’m still seeing the same issue:

    TypeError: jQuery(…).tooltip is not a function
    /wp-content/plugins/memphis-documents-library/memphis-documents.min.js?ver=4.7.3:

    Anything else I need to do? Let me know if you want a temp login to see the issue.

    Thanks!

    Plugin Author bhaldie

    (@bhaldie)

    can you make sure you clear your browser cache and try again. This .tooltip() function has been removed from 3.6.19 so there should be no reference to it anymore.

    Plugin Author bhaldie

    (@bhaldie)

    if that doesn’t work can you try and replace the file memphis-documents.min.js with this file:

    memphis-documents.min.js

    • This reply was modified 7 years, 11 months ago by bhaldie.
    Thread Starter jessreilley

    (@ellnut)

    Thanks so much! I cleared the cache and that worked. Thanks again.

Viewing 7 replies - 1 through 7 (of 7 total)
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