menu bar dont show well

  • if you check my page from a laptop or pc
    you will found out that the menu is not showing openly unless you press the menu bar the menu is hidden vertically instead of showing out horizontal

    I contact my theme live support but they said it’s from one of my plugins or I should contact WordPress support to help me with that
    as a matter of fact, have to use a different theme,s and it’s the same thing
    please help me

    please check here to see it: [Moderated: Redundant link removed]

    • This topic was modified 3 years, 4 months ago by t-p. Reason: Redundant link removed

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    I contact my theme live support

    Which theme? where did you squire it?

    but they said it’s from one of my plugins…

    To troubleshoot plugin or theme conflict, try to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/`

    Thread Starter ladidimuhibat

    (@ladidimuhibat)

    thank you very much, I did what you said I deactivate all my plugins and themes I had to start all over again using twenty twenty-one, and the menu bar is showing after using my pro theme again the menu bar is gone
    this time I didn’t install plugins at all
    just the theme,

    newsup pro theme from Themeansar.

    could you believe this theme promise to give me support and after I paid there just ignore me
    and the reason why I wasn’t too much worried about them is that I had the same problem with other themes too

    Moderator t-p

    (@t-p)

    could you believe this theme promise to give me support and after I paid there just ignore me

    I’m sorry you’re having a rough time with Themeansar support.

    newsup pro theme from Themeansar.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Commercial products are not supported in these forums.

    Thread Starter ladidimuhibat

    (@ladidimuhibat)

    im sorry you are misunderstanding some issues… it’s not happening to a particular theme but all the themes from different vendors including WordPress themes exclude twenty twenty one was the only theme showing menu
    but its fine
    it seems nobody wanna help

Viewing 4 replies - 1 through 4 (of 4 total)
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