Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor joelworsham

    (@joelworsham)

    Hi there,

    Temporary access would be the quickest way for me to get more information on what is going on. If you could, please email me the information at [email protected]

    Thank you!

    Thread Starter writingpad

    (@writingpad)

    Done. Thanks Joel!

    Plugin Contributor joelworsham

    (@joelworsham)

    Apologies for the delay.

    I looked around the website for a bit and have a theory. Your website is moving a bit slowly, that is the server is probably a bit bogged down. Also, your menu is very, very large. This is causing issues with saving the admin menus. Similar issues experienced here: https://www.ads-software.com/support/topic/wordpress-menu-problem/

    I would advise contacting your system administrator to set a few php settings as follows:

    
    suhosin.post.max_vars = 5000
    suhosin.request.max_vars = 5000
    

    Also, please note a new version of Client Dash will be released sometime this year and will use a different system, one that is much more stable.

    EDIT: Also, once you set those server settings, you will need to re-create the admin menu by deleting it and re-creating it.

    • This reply was modified 7 years, 5 months ago by joelworsham.
    Thread Starter writingpad

    (@writingpad)

    Thanks Joel! Is there any way to save the Client Dash admin menu before deleting it, so we can restore it (instead of re-creating it)? Just checking, since it took a while to create.

    Same issue here on WordPress 4.8 using the latest version of Client Dash

    • This reply was modified 7 years, 4 months ago by zenixnet.
    • This reply was modified 7 years, 4 months ago by zenixnet.
    Plugin Contributor joelworsham

    (@joelworsham)

    writingpad,

    Unfortunately, I don’t believe there is. You could always not delete it, set those server settings, then go back and simply add-on the rest of the missing menu. That could work.

Viewing 6 replies - 1 through 6 (of 6 total)
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