Menu navigation links go to top of page instead of same page section on pc only

  • Hi All,

    I’ve been working on this for over 2 days and I’m really stuck. I’m a basic user with very basic IT/site knowledge but having read through forums for the last 2 days I need help please.

    The menu buttons take me to the top of page, rather than the section.

    My single-page site menu buttons have https://homepage-url/#CSS ID tags on and these DO work on mobile but not on laptop/tablet.
    Each section DOES have the CSS ID in the Divi Builder box. (about, demos, etc)

    This happened after a few things changed:
    – I updated plugins. (After discovering the issue and reading tips online, I deactivated each plugin in turn but still nothing worked)
    – I got help from the hosting customer service re updating php because the site was loading really slowly/timing out and I was getting ‘Flash of Unformatted Text’ at start up. (Fine now)
    – I changed the permalinks to postname. (I know! It’s just a static page and I changed it from one of the date options to postname before reading I shouldn’t have done that. I tried changing it back to each of the other four options but nothing worked.)
    – Cache was cleared in WordPress.
    – Cache was cleared on both mobiles and both laptops in case that was showing cached info.

    I don’t know why it works on mobile and not pc.
    Can anyone give me any ideas please? I’m not a coder of any kind and know nothing about html at all, just the Divi Builder blocks..!

    Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    Check if the link is given for mobile-only or please do check the name properly.
    Section anchor tag should work for all devices that is one of the basic property.

    Thanks

    Thread Starter karencooper12

    (@karencooper12)

    Hi danielbora123, thanks for your reply. Within the Divi Builder box on the Advanced tab for the section there is no option to specify different devices like there is in the other ones. Since posting I have also checked the site through a link I had on social media and the whole site is now unformatted. It must have been when I deactivated and reactivated the plugins.. ??

Viewing 2 replies - 1 through 2 (of 2 total)
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