Menu not accessible (JAWS)

  • Resolved 1001 Webs

    (@1001webs)


    3 years, 4 months ago

    Hello, and thank you for an awesome plugin.

    We built a site whose main audience is people with visual disabilities, and they complain that the links are not recognized as such when using JAWS screenreader.

    Any workarounds that we could use to fix this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter 1001 Webs

    (@1001webs)

    Hi there,
    any clues as why JAWS does not identify the menu links as such?

    It does pass the WAVE accessibility checker:
    https://wave.webaim.org/report#/https://uican.it/

    Hello @1001webs

    I’m afraid that this plugin has not been integrated with the technology you mention.
    Even it might pass the validator, you’ll need to develop your own integration. Maybe JAWS support team can help.
    B. Regards

    Thread Starter 1001 Webs

    (@1001webs)

    Hi, thanks for your reply.
    It appears that JAWS is a commercial venture now.

    How about changing link HTML output as explained here:
    https://quadmenu.com/documentation/developers/frontend-hooks/

    The QuadMenu hooks allows you to edit the html/CSS output of the menu, and are intended for theme developers. This will not help to achieve integration you need.

    ?Is JAWS working right now on your website?

    If so, maybe we can make it run also for the menu. ?Can you tell me how I can see this JAWS in action?

    Thread Starter 1001 Webs

    (@1001webs)

    I believe the issue is related precisely to the HTML/CSS output of the menu

    JAWS is a screen-reader used by people with visual disabilities to browse pages.

    • This reply was modified 3 years, 4 months ago by 1001 Webs.

    ?Can you please tell me why do you think that?

    You’ll need to provide more technical information so we can help.

    ?Is JAWS working right now on your website?

    If so, please let me know how can I test it so I can get a deeper insight

    Thread Starter 1001 Webs

    (@1001webs)

    I believe it must be the HTML output because the links are wrapping up spans, which may be the reason the JAWS screenreader fails to recognize them as links.

    I just got word from the users, they said this issue only happens with JAWS. Since they’re using an old version from 2020, we should wait until they install the latest from 2021.

    This is the download link: https://support.freedomscientific.com/Downloads/JAWS
    but they advised not to install it on your main machine because it takes control of core system functionalities and makes a real mess when you try to uninstall it

    In any case, thanks for taking the time, but I think this must be a JAWS issue

Viewing 7 replies - 1 through 7 (of 7 total)
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