• Resolved markkss

    (@markkss)


    Hello,

    If I go to Conversions/Events and try to add an New Tracking, I don’t see the Options Menu when I select for example: Trigger or View Content.

    I discovered that the menu is partily hiding behind the WordPress Dashboard Menu. Even after I minimize the dashboard, I can’t see the full menu.

    Can that be fixed?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter markkss

    (@markkss)

    I installed it on a second testsite.

    After installing, the plugin gave me a message:

    “Je hebt geen toestemming om deze pagina te bekijken”
    You do not have persmission to view this page

    wp-admin/admin.php?page=aepc-settings&tab=dashboard

    I remember I had the same message when I installed it on my mainsite.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    for the first problem, could you please share a screenshot to understand better what happens?

    for the second one, I know about this issue and I’ll fix it as soon as I understand the reason of that. Anyway, the plugin works well after a second refresh and you could use it without any problem after refreshing the WordPress admin dashboard page.

    Thanks ??

    Thread Starter markkss

    (@markkss)

    What I see and than I click on page visit

    Options are hiding behind the Dashboard menu

    Thread Starter markkss

    (@markkss)

    This is what I see when I minimize the Dashboard

    Plugin Author Antonino Scarfì

    (@antoscarface)

    This is really weird.

    1. Open the chrome inspector and see if there are some errors in “Console” tab
    2. Try to active one of twenty theme and see if the problem disappear. If so, it’s something wrong on the theme and I ask you if you could provide me the name
    3. Make the same thing of before also for the plugins, by deactivating all and see if the problem disappears. If so, activate it singularly and check what plugin make the issue.

    Thread Starter markkss

    (@markkss)

    Ok checked all 3 options:

    1. No Errors
    3. Disabled all, only Pixel Caffeine active –> Still the same problem

    2. I use the Extra theme from Elegant Themes (latest version). So I switched to Twenty theme, and there the menu appeared like a menu should appear.

    After that I tried the Divi theme from Elegant Themes as well. No problem with that theme either.

    Then I switced back to theme Extra from Elegant Themes and the problem was back again. I use a child theme, so I activated the orginal theme as well, but the problem is still there.

    Conclusion: something in the Extra theme is messing up.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Perfect, thanks for the attempts!
    If there is something I can modify in the plugin, I’ll do, but without having the theme, I can’t know what’s going wrong! ??
    Could you please contact the theme support and ask to their to help you to understand what is the problem exactly?

    Thread Starter markkss

    (@markkss)

    Hi,

    It took some days, but I have a first solution from the suppport team from Elegant Themes.


    Hi,
    I see what is the problem – somehow the plugin cannot add the class

    pixel-caffeine

    to the admin body tag — one simple solution is to edit the plugin

    admin.min.css

    and remove that .pixel-caffeine class

    To be continued

    Plugin Author Antonino Scarfì

    (@antoscarface)

    This is what I do to add that class to the body:
    add_filter( 'admin_body_class', array( __CLASS__, 'add_body_class' ) );
    So, maybe someone add own filter after my one and replace everything without my own class added.

    To make sure it is this, could you try a little temporary change in Pixel Caffeine?
    Localize the previous string in wp-content/plugins/pixel-caffeine-includes/admin/class-aepc-admin.php in line 34 and change it to:
    add_filter( 'admin_body_class', array( __CLASS__, 'add_body_class' ), 99 );

    Let me know if it solves.

    Thread Starter markkss

    (@markkss)

    YES, I can select the menu. Thanks for your solution.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Great! I’ll do the same in the next version ??

Viewing 11 replies - 1 through 11 (of 11 total)
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