Mercado Pago Payment Gateway Issue

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  • Plugin Support komal-maru

    (@komal-maru)

    Hi @agugentile,

    I apologize for the delay in response.

    Thank you for providing the screenshots of the issue. However, I am unable to access it as it says ‘This site can’t be reached’: https://prnt.sc/FBWs8y98e2Yo

    Could you please follow the below steps to identify the conflicting plugin/theme so that can help us to find the root cause of the issue?

    1. Deactivate all the plugins except WooCommerce and the Payment Gateway Based Fees and Discounts for WooCommerce.
    2. Please check if the issue is fixed.
    3. If yes, then you can start activating the plugins one by one and see which plugin conflicts with our plugin.
    4. If not, then can you please switch to the default WordPress theme and see if it helps fix the issue.

    Please let me know the result. If the above does not help, it would be great if you could share the video of the issue that you are facing by emailing us at ‘support at tychesoftwares dot com’. This will allow us to reproduce the problem on our end and provide you with a more accurate update.

    We appreciate your cooperation in resolving this matter.

Viewing 1 replies (of 1 total)
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