Merchant Account ID Not Saving

  • Resolved Ron Zvagelsky

    (@rzvagelsky)


    1 year, 11 months ago

    Hi,

    Having an issue with the merchant ID not being saved on update.

    https://gist.github.com/rzvagelsky/52a4e826d58fd8601e2f310504100361

    I add the merchant ID, click update and it does NOT save when the page refreshes.

    System info below:

    ### WordPress Environment ###

WordPress address (URL): https://wohlersassociates.com
Site address (URL): https://wohlersassociates.com
WC Version: 7.6.1
REST API Version: ? 7.6.1
WC Blocks Version: ? 9.8.5
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.5
PHP Version: 8.0.21
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.5.15-MariaDB-1:10.5.15+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.6.1
WC Database Prefix: wp_
Total Database Size: 161.93MB
Database Data Size: 105.07MB
Database Index Size: 56.86MB
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### Post Type Counts ###

acf-field: 313
acf-field-group: 9
attachment: 560
custom_css: 1
frm_form_actions: 19
frm_styles: 1
nav_menu_item: 28
oembed_cache: 1
page: 55
post: 135
product: 37
report: 1
revision: 1205
shop_coupon: 33
shop_order: 895
shop_order_refund: 56
tribe_events: 4
tribe_organizer: 1
tribe_venue: 2
wp_global_styles: 1
wpcode: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

Advanced Custom Fields PRO: by WP Engine – 6.1.4
Akismet Anti-Spam: by Automattic – 5.1
Classic Editor: by WordPress Contributors – 1.6.3
Admin Stop email change password: by  –
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
The Events Calendar PRO: by The Events Calendar – 6.0.5.1
Formidable MailChimp: by Strategy11 – 2.06
Formidable Forms Pro: by Strategy11 – 6.2
Formidable Forms: by Strategy11 Form Builder Team – 6.2.3
WPCode Lite: by WPCode – 2.0.10
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
Page Links To: by Mark Jaquith – 3.3.6
Quantity Discounts & Pricing For Woocommerce: by Plugify – 4.0.4
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.43
Redirection: by John Godley – 5.3.10
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
SearchWP WooCommerce Integration: by SearchWP – 1.3.11
SearchWP: by SearchWP – 4.3.1
The Events Calendar: by The Events Calendar – 6.0.6.1
User Switching: by John Blackbourn & contributors – 1.7.0
Vitrium WooCommerce DRM: by Vitrium Systems – 1.2.0
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.1
WooCommerce Intuit Payments Gateway: by SkyVerge – 3.1.2
Braintree for WooCommerce Payment Gateway: by WooCommerce – 3.0.1
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WooCommerce Google Analytics Integration: by WooCommerce – 1.7.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.2
WooCommerce: by Automattic – 7.6.1
Wordfence Security: by Wordfence – 7.9.2
Yoast SEO: by Team Yoast – 20.6
WP All Export Pro: by Soflyy – 1.8.3
WP Mail SMTP: by WP Mail SMTP – 3.8.0
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.6
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.8


### Inactive Plugins (2) ###

Disable Emails: by WebAware – 1.8.1
WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.5

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 3.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #202 - /shop/
Cart: #203 - /cart/
Checkout: #204 - /checkout/
My account: #205 - /my-account/
Terms and conditions: #1797 - /terms-conditions/

### Theme ###

Name: Wohlers
Version: 1.0
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: wohlers/woocommerce/archive-product.php
wohlers/woocommerce/cart/cart-empty.php
wohlers/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.4.0
wohlers/woocommerce/checkout/form-checkout.php
wohlers/woocommerce/checkout/form-coupon.php
wohlers/woocommerce/checkout/payment-method.php
wohlers/woocommerce/checkout/payment.php
wohlers/woocommerce/checkout/review-order.php
wohlers/woocommerce/checkout/thankyou.php
wohlers/woocommerce/emails/customer-new-account.php
wohlers/woocommerce/emails/email-addresses.php
wohlers/woocommerce/emails/email-order-details.php
wohlers/woocommerce/emails/email-order-items.php
wohlers/woocommerce/myaccount/dashboard.php
wohlers/woocommerce/myaccount/form-edit-account.php
wohlers/woocommerce/myaccount/form-login.php
wohlers/woocommerce/myaccount/form-lost-password.php
wohlers/woocommerce/myaccount/my-account.php
wohlers/woocommerce/myaccount/navigation.php
wohlers/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
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payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-04-28 17:30:39 +00:00
Options: ?
Notes: 106
Onboarding: completed

### Action Scheduler ###

Complete: 2,606
Oldest: 2023-03-28 05:09:12 +0000
Newest: 2023-04-27 18:19:59 +0000

Failed: 12
Oldest: 2022-10-13 21:08:38 +0000
Newest: 2023-04-26 14:59:47 +0000

Pending: 2
Oldest: 2023-04-28 17:51:46 +0000
Newest: 2023-05-01 14:25:31 +0000


### Status report information ###

Generated at: 2023-04-27 19:42:44 +00:00
Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi, @rzvagelsky

    I understand you are coming from this thread. My apologies, I’ve not seen you have created your own thread until now.

    Can you please try the recommendations made in this response?

    Please let us know how that goes for you, and if you have further questions, please continue in this thread for better assistance.

    Kind regards.

    Thread Starter Ron Zvagelsky

    (@rzvagelsky)

    Hi. I’ll respond here going forward. I just tested this on staging where I set the theme to Twenty Twenty-Three and it’s still not saving on update.

    Hi,

    Can you please temporarily enable the debug mode? In your Braintree for WooCommerce Payment Gateway settings

    Then try again to add your merchant ID.

    Check if there are any error messages being generated in the error log under WooCommerce > System Status > Logs (if available, please provide us the error message generated).

    That will help to investigate this further, thanks.

    Thread Starter Ron Zvagelsky

    (@rzvagelsky)

    None created. See here: https://d.pr/v/lRokmH

    Hi @rzvagelsky

    Thanks for trying @ihereira suggestion above, though it did not produce any error logs based on this screencast.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Braintree for WooCommerce Payment Gateway plugins are enabled, add the Merchant ID again and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

    Thread Starter Ron Zvagelsky

    (@rzvagelsky)

    Hi. I feel like this response gets sent to me no matter what I post. Please see here: https://d.pr/v/9gvB5E

    In the video you will see that I did the following:

    1. Enabled Troubleshooting Mode
    2. Only WooCommerce and Braintree are enabled
    3. Default WP theme is set

    Please let me know what the next steps are.

    Saif

    (@babylon1999)

    Hello @rzvagelsky,

    Thank you for trying our suggestions above. It seems like this is a reproducible bug that the team is already aware of.

    The problem seems to be affecting the latest version of the plugin, so as a temporary workaround, you can try downgrading to a previous release.

    Here’s a direct link you can download it from.

    Please let us know if you have any other questions. :?)

    I can also confirm Merchant IDs not working with v3, so I guess downgrade is still the only option?

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi @lkraav

    Yes, please downgrade the plugin as workaround. Our developers are aware of the bug and are working to resolve it.

    Thanks!

    I too am having the “Add merchant account ID” issue on version 3.0.2. However, downgrading to 2.9.3 works.

    Plugin Support Paulo P – a11n

    (@paulostp)

    Thanks for confirming that downgrading to 2.9.3 worked @bradthebluefish

    I’ll go ahead and close this topic for now. Anyone else that is affected by this bug, please downgrade to 2.9.3 and keep an eye on the changelog when a next version is released.

    Thanks for bringing this to our attention!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Merchant Account ID Not Saving’ is closed to new replies.