merchant center error

  • Resolved antonic93

    (@antonic93)


    3 months, 2 weeks ago

    hello, I noticed that on the merchant center I see an error “Unable to display the store on mobile devices” what could be the cause?

    the products do not undergo changes.
    this warning is given to me randomly, not on all products

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @antonic93 ,

    Can you please check on GMC on what the warnings are? It might just be a missing attribute or invalid value.

    Thread Starter antonic93

    (@antonic93)

    here is the screen I see (sorry if it is not translated)
    https://ibb.co/TTnpC8k

    the error after 1\2 days resolves itself.
    Or it resolves even if I start the site scan again.

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @antonic93 ,

    Looks like the error is due to the Google bot or crawler having a hard time accessing the product URL or page. This is case-by-case and might be due to your server blocking the crawler or your server being down when it was trying to access the page.

    If you confirm that the page is viewable, then simply ask GMC to recrawl or try visiting the pages again and the error should resolved.

    the error after 1\2 days resolves itself.

    That happened as GMC periodically crawls back the page.

Viewing 3 replies - 1 through 3 (of 3 total)
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