Merchant Pro – It doesn’t work.

  • I tried three modules (Quick View, Buy Now and Trust Badges). None of them worked as illustrated in the demo. I really wanted this plugin to work. It was even reviewed by someone whose opinion I previously valued.

    Product descriptions in quick view were unreadable unless they were only one line (approx. 5 words), which is shorter than most brief descriptions. It also provided jumbled looks at the category and SKU, while providing no way to edit line height. BTW, who puts the SKU in quick view anyway?

    The buy now button couldn’t be edited (but quick view could, go figure).

    The trust badge module provided loads of dark humor, but no trust badges. That’s right, no trust badges in the trust badge module. I got some elsewhere (as you can see, I really wanted this plugin to work) and in the meantime, athemes sent an email with links to their trust badges. The links were empty!

    At that point I had to laugh and give the devil his due. When you repeatedly fail – in completely controllable ways – with a module that’s designed to impart a sense of competence, you’re exuding a rarified level of incompetence most only see in their nightmares. I’m still laughing about it days later as I write this review.

    Thanks athemes for combining George Orwell (I’m thinking of Keep the Aspidistra Flying) and Monty Python in a way that made this awful experience worth something. That’s why I’m doing this review; no one would believe me if I told them in casual conversation:

    Me: Yeah, the trust badges module didn’t work

    Friend: Seriously? Come on. Really?

    Me: I’m not kidding, they screwed it up two or three times.

    Friend: No way. I don’t believe you. I mean, so they screwed it up initially, these things happen. There’s no way they sent you dead links. As part of fixing a module that’s designed to prove competence or trustworthiness? No one does that!

    Me: I knew you wouldn’t believe me. Go look at my review.

    Contemporaneous notes are given a little more weight.

Viewing 1 replies (of 1 total)
  • Plugin Author aThemes

    (@athemes)

    Hi Paul,

    Thank you for your feedback.

    We provided you with CSS to style the button in the Quick View module: https://share.zight.com/nOu4rxLG

    We also provided CSS to ensure product descriptions (regardless of length) display properly in the quick view modals:?https://share.zight.com/8LuWEAeB

    If you needed additional adjustments, like hiding SKUs in the quick view modals for example, we would have been happy to assist. This can be done easily with CSS.

    As for the trust badges, most users prefer to upload their own, so the default images are not always needed. That said, we recognize the current flow isn’t the most intuitive – if you want the default images to display, the Select badges field needs to be left empty. We’re improving this in next week’s update.

    By the way, the trust badge links we sent you were not empty – they contain SVG files.

    As requested, we’ve issued a refund for your purchase. We appreciate you giving our plugin a try.

Viewing 1 replies (of 1 total)
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